Cynthia Jordan
Certified Medical Coder
Saint Cloud,MN
Summary
Hardworking Certified Professional Medical Coder with extensive experience providing administrative and patient support in hospital and medical office settings. Confident in applying official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.
Overview
13
13
years of professional experience
Work History
Account Manager
Toppan Merrill
11.2022 - 12.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Medical Coder
Assisted Home Health & Hospice
11.2011 - 10.2022
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Increased revenue by an average of 300.00 per Patient.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Followed up with medical staff regarding missing information in patient records.
- Assisted in preparation of medical reports for external parties.
Complex Case Manager
Blue Cross Of California/Kelly Services
02.2011 - 10.2011
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Maintained detailed records of patient progress, documentation of services and case notes.
Education
Certified Professional Coder - Medical Coder
American Academy of Professional Coders
Online Program12.2023
LPN - Nursing
St Cloud Technical College
Saint Cloud05.2000
Bachelor Of Arts - English Language And Literature
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA05.1987
Skills
- Diagnostic Codes
- Medical Terminology
- Hospital Inpatient and Outpatient Records
- Data Abstraction
- ICD-10 (International Classification of Disease Systems)
- Documentation Oversight
- Medical Records Security
- Charting and Clinical Documentation
- Code Assignment Research
- Demographics Information
- Coding Error Resolution
- Medical Histories and Vital Statistics
- Medical Billing Code Accuracy
- Records Review
- Discharge Documentation
- Proficient in Microsoft Programs, Allscripts, Netsmart and OASIS Documentation
Proficient in Microsoft Programs including Excel, Netsmart, Allscripts, OASIS medical programs.
10 years of experience in Acute Care Nursing in Oncology and Medical/Surgical units.
Additional Information
I have 10 years of experience as an Acute Care LVN, working in Oncology and Medical/Surgical Units. I have also worked for approximately 7 years as the Lead Utilization Review Nurse for 2 Medical groups in California.
Timeline
Account Manager
Toppan Merrill
11.2022 - 12.2023
Medical Coder
Assisted Home Health & Hospice
11.2011 - 10.2022
Complex Case Manager
Blue Cross Of California/Kelly Services
02.2011 - 10.2011
Certified Professional Coder - Medical Coder
American Academy of Professional Coders
LPN - Nursing
St Cloud Technical College
Bachelor Of Arts - English Language And Literature
California Polytechnic State University-San Luis Obispo