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Cynthia Josiah
Blackstone
Work Preference
Summary
Benefits counselor with extensive experience in US military treatment facilities, specializing in claims resolution and process improvement. Expertise in medical records management and HIPAA compliance, complemented by strong communication skills. Facilitated retiree briefings that enhanced client understanding of TRICARE options and improved service delivery outcomes.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Executive Assistant to the Chief Operating Officer
DBHDS
Burkeville
01.2026 - Current
- Facilitated interdepartmental communication to support organizational initiatives.
- Organized meetings, prepared agendas, and documented minutes for executive review.
- Managed confidential documents and maintained secure filing systems for sensitive information.
- Assisted in budget preparation by efficiently tracking expenses and processing invoices.
- Developed and maintained project timelines to ensure alignment with operational goals.
- Acted as liaison between COO and external stakeholders to enhance collaboration.
- Provided comprehensive administrative support to COO, including calendar management and travel arrangements.
- Processed expense reports submitted by COO in accordance with company policies.
Benefits Counselor
US Military Treatment Facilities
Fort Riley
02.2023 - 05.2025
- Conducted claims research to identify resolution strategies and improve processes.
- Facilitated claims resolution by coordinating with stakeholders for timely outcomes.
- Provided customer service support, addressing inquiries and resolving issues effectively.
- Assisted with referrals to appropriate services based on client needs.
- Delivered benefits counseling for TRICARE, ensuring clients understood available options.
- Conducted TRICARE for Life counseling to guide retirees on healthcare benefits.
- Led retiree briefings to communicate important updates and resources.
- Facilitated active duty briefings, delivering critical information to service members.
Credential Coordinator
US Government DOD
Fort Drum
09.2021 - 02.2023
- Collaborated with human resources on credentialing processes and HIPAA compliance.
- Streamlined access to archived files, improving operational efficiency for credential coordination.
- Served as HIPAA officer for all dental activities at Fort Drum.
- Monitored training and licensure requirements for all dental personnel.
- Coordinated training programs for Red Cross volunteers in collaboration with dental providers.
- Utilized various systems, including JCCQAS, CDA/CDS, SharePoint, and TRICARE for operational tasks.
- Oversaw quality improvement initiatives within clinics to elevate patient care standards.
- Reviewed documentation to ensure compliance for computer access across all systems.
Medical Support Assistant
Occupational Health Guthrie Clinic
Fort Drum
01.2020 - 09.2021
- Transitioned clinic operations to administer COVID-19 vaccinations for active duty personnel and civilians.
- Continued patient care, including physicals and immunizations, during vaccination mission.
- Tracked annual testing and immunizations for on-post civilians through newly implemented database.
- Implemented database for managing requirements of on-post civilians and their job-related physicals.
- Assisted with initial COVID-19 testing procedures at the clinic during pandemic onset.
- Scheduled appointments, organized front desk, and greeted patients while maintaining patient charts.
- Utilized HAIMS, CHCS, and AHLTA systems daily to ensure efficient operations.
Department Support Assistant III
CHI Franciscan Hospice and Palliative Care
University Place
04.2016 - 04.2019
- Transitioned from per diem medical record representative to department support assistant III, enhancing hospice operations.
- Assisted medical records with scanning and processing over 400 square miles of patient care documentation.
- Organized volunteer records to meet Joint Commission standards for over 500 volunteers.
- Managed policy implementation using PolicyStat, ensuring compliance prior to Joint Commission review.
- Created Excel spreadsheets for project tracking, improving data organization and accessibility.
- Developed SharePoint site for centralized access to personal information and resources, fostering collaboration.
- Produced weekly organization newsletter to communicate updates and engage staff effectively.
- Participated in emergency management team, developing strategies to improve organizational response.
Clear and Legible Reporting Representative
US Army Bavaria Medical
Grafenwoehr
12.2012 - 12.2015
- Oversaw referrals for soldiers and dependents at clinic in Bavaria from initiation to completion.
- Supported timely processing of referrals for over 10,000 patients, ensuring access to care.
- Coordinated follow-up with providers and patients to confirm referral usage.
- Facilitated communication between providers and patients to complete necessary treatments.
- Managed translation of final visit reports for off-post providers in foreign countries.
- Adapted to changes in referral processes, becoming sole representative utilizing translation system.
- Developed efficient referral processing workflow in collaboration with supervisor.
- Participated in planning annual retiree appreciation day event to enhance community engagement.
Member Service Representative Supervisor
Spirit of Alaska Federal Credit Union
Fairbanks
02.2011 - 02.2012
- Educated customers on online access procedures to enhance banking experience.
- Collaborated across six branches to maintain consistent service delivery.
- Created debit cards while providing customer service and troubleshooting issues.
- Issued bonds, money orders, teller checks, and NSF requests efficiently.
- Balanced cash drawers and vaults daily to ensure financial accuracy.
- Utilized Fiserv DNA platform for banking transactions and record management.
- Received funds from Federal Reserve for operational needs.
Patient Services Representative Supervisor
Fairbanks Memorial Hospital
Fairbanks
05.2008 - 02.2011
- Managed 12 hospital entry areas, including off-site facilities, to enhance patient access.
- Oversaw a team of over 50 employees, ensuring efficient scheduling across multiple departments.
- Established new processes for cardiology unit through collaboration with cardiologists, nurses, and technicians.
- Collected over $1 million from patients in first year based on medical coverage at each site.
- Contributed to improved provider-patient processes in newly acquired clinic through stakeholder collaboration.
- Conducted monthly departmental meetings to communicate facility updates and implementation strategies.
- Developed SOP books for 12 operational areas to guide new staff in delivering customer service excellence.
- Assisted coders with Cerner EMR, facilitating appointment requests and online faxing via GoldFax.
Education
Associate - Healthcare IT
Ultimate Medical Academy
01-2017
Medical Billing and Coding -
Auburn University Montgomery
01-2013
Leadership -
Samford University
Birmingham, AL01-1998
Skills
- Data Entry
- GANTT Chart
- Word
- Visio
- 10 Key
- Medical Records
- HIPAA
- Medical Billing
- EMR Systems
- Standard Office Equipment
- Microsoft Office
- Medical Scheduling
- Cerner
- Project Management
- Outlook
- Excel
- Share Point
- Access
- Power Point
- One Note
- Medical Terminology
- Process Improvement
- Quality Assurance
- Agile
- Insurance Verification
- Medical Coding
- Employee Orientation
- Typing
Certification
Secret Clearance
Personal Information
Authorized To Work: US for any employer
Timeline
Executive Assistant to the Chief Operating Officer
DBHDS
01.2026 - Current
Benefits Counselor
US Military Treatment Facilities
02.2023 - 05.2025
Credential Coordinator
US Government DOD
09.2021 - 02.2023
Medical Support Assistant
Occupational Health Guthrie Clinic
01.2020 - 09.2021
Department Support Assistant III
CHI Franciscan Hospice and Palliative Care
04.2016 - 04.2019
Clear and Legible Reporting Representative
US Army Bavaria Medical
12.2012 - 12.2015
Member Service Representative Supervisor
Spirit of Alaska Federal Credit Union
02.2011 - 02.2012
Patient Services Representative Supervisor
Fairbanks Memorial Hospital
05.2008 - 02.2011
Associate - Healthcare IT
Ultimate Medical Academy
Medical Billing and Coding -
Auburn University Montgomery
Leadership -
Samford University