Hi, I’m
Cynthia Keener
Council Bluffs,IA
Overview
18
years of professional experience
Work History
Douglas county Omaha, Nebraska
Unit Assistant
06.2022 - 03.2023
Job overview
- Performed basic clerical duties such as filing paperwork, photocopying documents, faxing documents.
- Organized patient records in accordance with established protocols.
- Cultivated pleasant and safe setting, which was widely embraced by patients, employees, and visitors.
- Coordinated transportation services for patients when needed.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Provided guidance to junior staff members regarding procedures within the unit.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining service quality.
- Distributed mail on a daily basis throughout the unit.
- Worked closely with different levels of personnel to develop diverse, relevant skillset and support unit needs.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Coordinated with other departments to facilitate smooth workflow and achieve company objectives.
- Stocked medical supplies, medications, and equipment to maintain essential items for unit.
- Entered data into electronic health record systems accurately and efficiently.
- Adhered to company policies and compliance regulations to protect patient confidentiality.
- Mentored nursing staff and set unit goals and standards.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed invoices and purchase orders in accordance with company policies.
- Provided administrative support to the nursing team and other healthcare professionals.
- Performed data entry tasks accurately and efficiently.
- Provided administrative support to department staff, including scheduling meetings and managing calendars.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Oversaw resident care to promote quality physical, mental and psychological treatment.
- Created spreadsheets to track patient information or other data related to operations.
- Completed preventive maintenance, troubleshot malfunctions and coordinated repairs for medical and administrative equipment.
- Scheduled and confirmed patient appointments and consultations.
- Managed inventory, ensuring adequate stock levels and timely procurement of supplies.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed appointment schedules for physicians in the unit.
- Ordered and maintained supply inventory for medical office.
- Processed orders for supplies, equipment, and medications.
- Prepared correspondence including memos, letters, forms, reports.
- Maintained accurate documentation of patient information and medical records.
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
- Completed relevant insurance and other claim forms.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Compiled and coded patient information or data in appropriate computer system.
- Acted as a liaison between healthcare providers, staff members, patients, families, insurance companies.
- Created spreadsheets using Microsoft Excel for tracking purposes.
- Monitored office supplies inventory and placed orders when necessary.
- Updated patient information in computer databases regularly.
- Implemented ongoing educational objectives to improve staff competencies in safety, quality and core measures.
- Communicated with patients with compassion while keeping medical information private.
- Recognized by management for providing exceptional customer service.
Douglas County Health CenterOmaha, Nebraska
Unit Clerk
06.2006 - 03.2022
Job overview
- Assisted with patient transport arrangements, ensuring safe and timely transfers.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Supported patients with timely and knowledgeable response to diverse requests.
- Coordinated scheduling of patient appointments, tests, and procedures, optimizing department workflow.
- Requested or communicated patient information, exercising hospital privacy policies.
- Supported the implementation of new healthcare technologies and systems.
- Managed the organization and cleanliness of the nursing station and patient areas.
- Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
- Assisted in maintaining inventory levels of medical supplies in assigned areas.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Prepared charts for outpatient and inpatient services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Facilitated communication between medical staff, patients, and families, improving service delivery.
- Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
- Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Ordered office supplies, equipment, and other materials as needed.
- Organized ordered medical tests, sample collection and patient transportation.
- Maintained confidentiality of all patient information.
- Coordinated internal and external patient transportation.
- Monitored office supplies inventory and placed orders when necessary.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
- Provided support to physicians and nursing staff with administrative tasks.
- Compiled daily reports from various departments within the hospital.
- Processed doctor's orders, ensuring timely execution of tests and medication administration.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Performed data entry into an electronic health record system.
- Conducted patient satisfaction surveys and reported findings to management for service improvement.
- Assisted in the preparation of patient charts and medical records.
- Scanned documents into computer databases for storage purposes.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Organized and maintained filing systems for patient records.
- Coordinated supply replenishment to meet expected unit demands.
- Answered phones to transfer calls or relay messages to patients or staff.
- Communicated with patients with compassion while keeping medical information private.
- Documented vitals and added lab results into patient charts.
- Scheduled and confirmed patient appointments and consultations.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
- Compiled and coded patient information or data in appropriate computer system.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Participated in quality improvement initiatives, contributing ideas for enhancing patient care.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Conducted data entry tasks, ensuring the accuracy of patient and administrative information.
- Reviewed medical records for completeness prior to release or transfer of files.
- Ordered and maintained supply inventory for medical office.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Monitored and ordered office and medical supplies, maintaining optimal stock levels.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Douglas County Health CenterOmaha, Nebraska
CNA
02.2005 - 06.2006
Job overview
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Educated patients on self-care techniques that would help them maintain their independence.
Education
Methodist HospitalOmaha, NE
CNA Certification from Patient Care
01-2004
Metropolitan Community CollegeOmaha, NE
Some College (No Degree) from Medical Informatics
Metropolitan Community CollegeOmaha, NE
Dental Assistant from Dental
University Overview
- Relevant Coursework and Training Programs:
Skills
- Report preparation
- Policy enforcement
- Microsoft office expertise
- Order transcription
Timeline
Unit Assistant
Douglas county
06.2022 - 03.2023
Unit Clerk
Douglas County Health Center
06.2006 - 03.2022
CNA
Douglas County Health Center
02.2005 - 06.2006
Methodist Hospital
CNA Certification from Patient Care
Metropolitan Community College
Some College (No Degree) from Medical Informatics
Metropolitan Community College
Dental Assistant from Dental