Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cynthia Keener

Council Bluffs,IA
Cynthia Keener

Overview

18
years of professional experience

Work History

Douglas county
Omaha, Nebraska

Unit Assistant
06.2022 - 03.2023

Job overview

  • Performed basic clerical duties such as filing paperwork, photocopying documents, faxing documents.
  • Organized patient records in accordance with established protocols.
  • Cultivated pleasant and safe setting, which was widely embraced by patients, employees, and visitors.
  • Coordinated transportation services for patients when needed.
  • Answered incoming calls and directed them to the appropriate personnel or department.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Provided guidance to junior staff members regarding procedures within the unit.
  • Addressed and resolved customer complaints, ensuring satisfaction and maintaining service quality.
  • Distributed mail on a daily basis throughout the unit.
  • Worked closely with different levels of personnel to develop diverse, relevant skillset and support unit needs.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Coordinated with other departments to facilitate smooth workflow and achieve company objectives.
  • Stocked medical supplies, medications, and equipment to maintain essential items for unit.
  • Entered data into electronic health record systems accurately and efficiently.
  • Adhered to company policies and compliance regulations to protect patient confidentiality.
  • Mentored nursing staff and set unit goals and standards.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Processed invoices and purchase orders in accordance with company policies.
  • Provided administrative support to the nursing team and other healthcare professionals.
  • Performed data entry tasks accurately and efficiently.
  • Provided administrative support to department staff, including scheduling meetings and managing calendars.
  • Monitored inventory levels of medical supplies and placed orders when necessary.
  • Monitored compliance with health and safety regulations, ensuring a safe work environment.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Oversaw resident care to promote quality physical, mental and psychological treatment.
  • Created spreadsheets to track patient information or other data related to operations.
  • Completed preventive maintenance, troubleshot malfunctions and coordinated repairs for medical and administrative equipment.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed inventory, ensuring adequate stock levels and timely procurement of supplies.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Managed appointment schedules for physicians in the unit.
  • Ordered and maintained supply inventory for medical office.
  • Processed orders for supplies, equipment, and medications.
  • Prepared correspondence including memos, letters, forms, reports.
  • Maintained accurate documentation of patient information and medical records.
  • Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
  • Completed relevant insurance and other claim forms.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Compiled and coded patient information or data in appropriate computer system.
  • Acted as a liaison between healthcare providers, staff members, patients, families, insurance companies.
  • Created spreadsheets using Microsoft Excel for tracking purposes.
  • Monitored office supplies inventory and placed orders when necessary.
  • Updated patient information in computer databases regularly.
  • Implemented ongoing educational objectives to improve staff competencies in safety, quality and core measures.
  • Communicated with patients with compassion while keeping medical information private.
  • Recognized by management for providing exceptional customer service.

Douglas County Health Center
Omaha, Nebraska

Unit Clerk
06.2006 - 03.2022

Job overview

  • Assisted with patient transport arrangements, ensuring safe and timely transfers.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Coordinated scheduling of patient appointments, tests, and procedures, optimizing department workflow.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Supported the implementation of new healthcare technologies and systems.
  • Managed the organization and cleanliness of the nursing station and patient areas.
  • Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
  • Assisted in maintaining inventory levels of medical supplies in assigned areas.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Prepared charts for outpatient and inpatient services.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Facilitated communication between medical staff, patients, and families, improving service delivery.
  • Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
  • Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
  • Greeted patients, answered phone calls, and provided general information to visitors.
  • Ordered office supplies, equipment, and other materials as needed.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Maintained confidentiality of all patient information.
  • Coordinated internal and external patient transportation.
  • Monitored office supplies inventory and placed orders when necessary.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Answered phone calls, providing courteous and informative responses to inquiries.
  • Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
  • Provided support to physicians and nursing staff with administrative tasks.
  • Compiled daily reports from various departments within the hospital.
  • Processed doctor's orders, ensuring timely execution of tests and medication administration.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Performed data entry into an electronic health record system.
  • Conducted patient satisfaction surveys and reported findings to management for service improvement.
  • Assisted in the preparation of patient charts and medical records.
  • Scanned documents into computer databases for storage purposes.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Organized and maintained filing systems for patient records.
  • Coordinated supply replenishment to meet expected unit demands.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Documented vitals and added lab results into patient charts.
  • Scheduled and confirmed patient appointments and consultations.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
  • Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
  • Compiled and coded patient information or data in appropriate computer system.
  • Maintained confidentiality of patient records in accordance with HIPAA regulations.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Participated in quality improvement initiatives, contributing ideas for enhancing patient care.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Conducted data entry tasks, ensuring the accuracy of patient and administrative information.
  • Reviewed medical records for completeness prior to release or transfer of files.
  • Ordered and maintained supply inventory for medical office.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Prepared discharge summaries following completion of a patient's stay in the facility.
  • Booked hotel rooms, car rentals, and flights for company trips and conferences.
  • Monitored and ordered office and medical supplies, maintaining optimal stock levels.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Douglas County Health Center
Omaha, Nebraska

CNA
02.2005 - 06.2006

Job overview

  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Educated patients on self-care techniques that would help them maintain their independence.

Education

Methodist Hospital
Omaha, NE

CNA Certification from Patient Care
01-2004

Metropolitan Community College
Omaha, NE

Some College (No Degree) from Medical Informatics

Metropolitan Community College
Omaha, NE

Dental Assistant from Dental

University Overview

  • Relevant Coursework and Training Programs:

Skills

  • Report preparation
  • Policy enforcement
  • Microsoft office expertise
  • Order transcription

Timeline

Unit Assistant

Douglas county
06.2022 - 03.2023

Unit Clerk

Douglas County Health Center
06.2006 - 03.2022

CNA

Douglas County Health Center
02.2005 - 06.2006

Methodist Hospital

CNA Certification from Patient Care

Metropolitan Community College

Some College (No Degree) from Medical Informatics

Metropolitan Community College

Dental Assistant from Dental

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Cynthia Keener