Meghan Haggard
Plainfield,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Lineage Logistics LLC
Joliet, IL
08.2023 - 02.2024
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
Traffic Clerk
Lineage Logistics LLC
Joliet, IL
02.2023 - 08.2023
- Used daily system logs to document production information, discussing issues with management.
- Maintained and organized important files such as purchase orders and invoices.
- Prepared receiving paperwork, verify bills of lading or shipping orders to route materials.
- Compared and verified identifying information of outgoing shipments.
- Computed shipping, storage and damages of incoming loads.
- Coordinated with clients and management to stay up-to-date on progress.
Assistant Store Manager
Aldi USA
Plainfield, IL
12.2020 - 01.2023
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed potential participants to determine eligibility.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Lead Assistant Manager
Speedway, LLC
Homer Glen, IL
05.2017 - 12.2020
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Retail Supervisor
Goodwill
Plainfield, IL
07.2016 - 05.2017
- Contributed to merchandising ideas at team meetings to increase sales.
- Created successful plans to maximize profits and reduce loss.
- Developed store budgets, monitored expenditures and completed financial reports.
- Tracked store inventories and ordered new materials to prevent shortages.
- Supervised work of cashiers, training new team members and monitoring performance.
Education
Certified Nursing Assistant -
Joliet Junior College, Board of Health
12.2012
Skills
- Customer relations
- Workforce Management
- Warehouse Management System Knowledge
- Microsoft Office
- LinkNOS
- Dispatching
- Deadline Adherence
- Delivery Scheduling
- Document Preparation
- Organizational skills
Timeline
Customer Care Representative
Lineage Logistics LLC
08.2023 - 02.2024
Traffic Clerk
Lineage Logistics LLC
02.2023 - 08.2023
Assistant Store Manager
Aldi USA
12.2020 - 01.2023
Lead Assistant Manager
Speedway, LLC
05.2017 - 12.2020
Retail Supervisor
Goodwill
07.2016 - 05.2017
Certified Nursing Assistant -
Joliet Junior College, Board of Health