Summary
Overview
Work History
Education
Skills
Timeline
Cynthia Koen

Cynthia Koen

Pueblo,CO
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Summary

Compassionate psychology student with a strong desire to empower and support others. Seeking an entry-level peer support specialist role to apply knowledge and skills in making a positive impact on individuals' lives. Passionate about creating a safe and inclusive environment for individuals to share their experiences and providing the necessary tools to overcome challenges. Dedicated to fostering personal growth and resilience through active listening, empathy, and collaborative problem-solving.

Overview

4
4
years of professional experience

Work History

Owner

Cindy's Tax Preparation and Mobile Notary Services
2020.12 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
  • Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
  • Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
  • Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
  • Managed challenging situations with poise and professionalism.

Education

Bachelor of Science - Psychology

Excelsior University, Albany
12.2024
  • 3.83 GPA
  • Relevant Coursework: Ethics in America, General Psychology, Cognitive Psychology, Developmental Psychology, Research Methods, Social Psychology, Behavior Modification, Psychology of Personality, Human Memory and Cognition, Statistics for the Social Sciences, Physiological Psychology, Abnormal Psychology & History of Psychological Foundations
  • Professional Development: Conflict Resolution, Media Writing, Inspirational Writing, Advanced English Composition I & II, Information Literacy, Cyber Security, Visual Communications

Skills

    • Empathy
    • Active Listening
    • Self-reflection
    • Mental health awareness
    • Excellent Communication
    • Boundary Setting
    • Rapport Building
    • Self-Care Management
    • Problem-solving skills
      • Relationship-building skills
      • Stress reduction techniques
      • Effective collaboration and interaction
      • Interpersonal abilities
      • Multicultural Sensitivity
      • Emotional Support
      • Conflict Resolution
      • Coping Methods
      • Confidentiality

Timeline

Owner - Cindy's Tax Preparation and Mobile Notary Services
2020.12 - Current
Excelsior University - Bachelor of Science, Psychology

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Cynthia Koen