Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Cynthia Kooistra

Lords Valley,PA

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Hardworking Personal Shopper familiar with picking, packing and pick-up procedures. Results-driven and detail-oriented with commitment to efficiency. Eager to apply 20 years of experience in field. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience

Work History

Digital Personal Shopper

Walmart
Milford, PA
10.2021 - Current
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Conferred with customers to understand needs and make targeted product recommendations.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Tracked substitutions and informed customers of changes.
  • Maximized efficiency by scanning items quickly and completing as many as 8 orders per hour.
  • Worked productively with customers to meet order requirements and service expectations.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Increased productivity by 100% through streamlining packing procedures.

Deli Clerk

Mario's Market
Lords Valley, PA
07.2021 - 10.2022
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Created appealing food arrangements for party trays and specialized orders.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.

Clerk

Weis Markets
Lords Valley, PA
09.2004 - 02.2010
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Supported promotional plans by updating signage with price changes.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Recommended products to customers to drive sales.
  • Retrieved items for customers and verified prices.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Education

Associate of Science - Early Childhood Education

Sussex County Community College
Newton, NJ
05.1998

Skills

  • Accurate money handling
  • Sales proficiency
  • Product knowledge
  • Online ordering familiarity
  • Customer Relations
  • Lift up to 50 pounds
  • Delivery management
  • Till counting
  • Stocking and replenishing
  • Excellent Communication
  • Written Communication
  • Critical Thinking
  • Cash Handling
  • Product and service sales
  • Trend understanding
  • Point of sale operation
  • Interpersonal ability
  • Personal development instruction
  • Adept in personal service

Timeline

Digital Personal Shopper

Walmart
10.2021 - Current

Deli Clerk

Mario's Market
07.2021 - 10.2022

Clerk

Weis Markets
09.2004 - 02.2010

Associate of Science - Early Childhood Education

Sussex County Community College
Cynthia Kooistra