John Sauers
Kingston
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excel in customer service and time management. At Walmart, I boosted order accuracy and efficiency, mentoring new staff and optimizing the shopping experience. Skilled in payment processing and problem-solving, I thrive in fast-paced environments, consistently delivering top-tier service and operational excellence.
Overview
4
4
years of professional experience
Work History
Digital Personal Shopper
Walmart
06.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service and organizing strategies.
Food Waiter and Cashier
Marios Pizzaria
03.2021 - 06.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Kingston High School
Kingston, NY 1240106-2022
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Online order processing
- Payment processing
- Accurate money handling
- Time management
- Problem-solving
- Multitasking
- Cash handling
Timeline
Digital Personal Shopper
Walmart
06.2024 - Current
Food Waiter and Cashier
Marios Pizzaria
03.2021 - 06.2024
High School Diploma -
Kingston High School
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