Cynthia Krumov
F&I Manager
Eddystone,PA
Summary
Innovative business manager with a track record of enhancing customer trust and driving sales through strategic negotiation and teamwork. Committed to fostering an environment of compliance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Business Manager
Fred Beans Hyundai
05.2024 - 01.2026
- Assisted customers in securing equitable interest rates and program options from manufacturers and local lending institutions, enhancing profit opportunities for dealership.
- Implemented compliance and ethical standards that safeguarded dealership reputation and fostered strong customer trust.
- Provided substantial value in VSC, GAP, and other aftermarket products to enhance ownership experience while consistently achieving company goals.
- Facilitated weekly training workshops for sales team, concentrating on performance improvement and engagement.
- Methodically collected and submitted critical documents, ensuring swift vehicle processing and funding.
Vehicle Sales Consultant
Fred Beans Hyundai
05.2023 - 05.2024
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted product demonstrations, highlighting vehicle features and benefits.
- Developed relationships with clients to enhance customer satisfaction and loyalty.
- Collaborated with finance team to facilitate seamless purchase processes.
Uber Driver
Uber
09.2021 - 04.2023
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Navigated efficiently using GPS technology to optimize route planning and minimize travel time.
- Maintained vehicle cleanliness and safety compliance to ensure a reliable transportation experience.
- Collected feedback from riders to improve service quality and address concerns promptly.
District Operations Manager & GM
Hip Hemp Cafe
12.2018 - 09.2021
- Launched and managed Philadelphia's first CBD brick-and-mortar store/ smoking lounge.
- Increased brand visibility through multi-location strategy from single location to several locations across tri-state area.
- Evaluated sales data to uncover trends driving strategic adjustments in product offerings.
- Managed correspondence for vendors, customers, and investors, ensuring timely communication and relationship maintenance.
- Led website development and ongoing maintenance while managing all social media channels.
- Developed employee training programs and oversaw scheduling across all locations.
- Developed regulatory standards for CBD and cannabis adjacent businesses today.
Education
High School Diploma -
Delsea Regional Highschool
Franklinville, NJ 05.2001 -
Skills
- Business development
- Negotiating
- Closing
- Relationship management
- Customer relations
- Operational leadership
- Compliance
- Analytical thinking
- Organization
- Teamwork
Timeline
Business Manager
Fred Beans Hyundai
05.2024 - 01.2026
Vehicle Sales Consultant
Fred Beans Hyundai
05.2023 - 05.2024
Uber Driver
Uber
09.2021 - 04.2023
District Operations Manager & GM
Hip Hemp Cafe
12.2018 - 09.2021
High School Diploma -
Delsea Regional Highschool
05.2001 -
Courses & Certifications
- Dale Carnegie Leadership Training Class
- Assurant Training F&I Academy
- GSFS Training & Development Class
- American Warranty Group F&I Training Course