Cynthia Lanahan
Cody,WY
Summary
Dedicated Medical Assistant with expertise in patient care coordination, HIPAA compliance, insurance verification and electronic health records management. Committed to enhancing operational efficiency and delivering exceptional patient experiences.
Detail-oriented Medical Assistant with extensive experience in electronic health records and patient scheduling. Known for streamlining workflows and ensuring compliance, contributing to improved patient care and operational success.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Skin Cure Oncology
Illinois
12.2024 - Current
- Assisted in patient intake documentation, ensuring accurate medical records and efficient workflow.
- Transferring patient care data from paper chart to electronic record.
- Submitting insurance verification of benefits.
- Recording Physics documentation into the patient's electronic medical record.
- Answering phone calls from patients under treatment or seeking information about Gentle Cure.
- Working with two remote Gentle Cure offices and 3 RTTs.
- Utilized electronic health record (EHR) systems to manage patient information effectively.
- Contributed to team efforts in maintaining high levels of patient satisfaction through attentive care and support.
Office Coordinator for Maintenance Department
Cody Regional Health
Cody, WY
05.2016 - 12.2024
- Coordinated office activities to enhance operational efficiency and streamline communication for maintenance, housekeeping, and laundry departments.
- Managed scheduling, ensuring optimal use of resources and staff availability for meetings.
- Assisted in maintaining office supplies inventory, facilitating timely reordering processes.
- Ordered parts for maintenance crew to keep the hospital facilities running efficiently.
- Implemented electronic work order system to improve service to the entire facility, maintained preventive maintenance records and further improved organization of the department.
- Communicated with vendors to received critical parts or services effectively.
- Collaborated with team members on special projects, fostering a cooperative work environment.
- Tracked office expenses, contributing to budget management and financial reporting accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to the department directors, department managers andstaff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
Office Coordinator/Scheduler for Radiology Departm
Cody Regional Health
Cody, WY
05.2016 - 12.2024
- Coordinated daily office operations to ensure efficient appointments for the Radiology Department.
- Coordinated workflow and communication among departments, patients, physicians and their offices.
- Facilitated interdepartmental collaboration by coordinating projects and sharing important updates effectively. Primarily with Patient Registration, Outpatient Surgery, and Respiratory Therapy.
- Served as the first point of contact for patients with the Radiology Department via telephone, providing exceptional customer service.
- Excelled in communication with physician offices requiring urgent radiology exams, as well as patients needing urgent exams.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
Education
No Degree - Office Reception/Manager
The Bryman School
Salt Lake City, UTSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Data entry
- Reliable team player
- Electronic health records
- Compassionate
- Insurance verification
- Appointment setting
- Patient care coordination
- Medical office administration
Timeline
Medical Assistant
Skin Cure Oncology
12.2024 - Current
Office Coordinator for Maintenance Department
Cody Regional Health
05.2016 - 12.2024
Office Coordinator/Scheduler for Radiology Departm
Cody Regional Health
05.2016 - 12.2024
No Degree - Office Reception/Manager
The Bryman School