Cynthia Lebron
Long Island City
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Forever 21
New York, NY
10.2022 - 05.2025
- Led team in achieving sales targets through effective training and mentorship.
- Enhanced customer experience by implementing feedback systems and addressing concerns promptly.
- Coordinated visual merchandising efforts, ensuring adherence to brand standards and seasonal trends.
- Oversaw daily operations, ensuring compliance with company policies and operational guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Front Desk Receptionist
JEM International Inc.
New York, NY
08.2014 - 06.2021
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Coordinated appointment scheduling and maintained accurate records of client interactions.
- Implemented efficient check-in and check-out procedures to enhance guest experience.
- Maintained inventory of office supplies, ensuring availability without interruptions to service delivery.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Associate of Science - Human Services
Monroe University
The Bronx, NY01-2027
Skills
- Customer service
- Decision-making
- Team motivation
- Goal setting
- Conflict resolution
- Workload management
- Team building
- Listening skills
- Verbal and written communication
- Office organization
- Initiative-taking
- Performance improvement
- Adaptability
- Emotional Intelligence
- Multitasking in Fast-Paced Environment
Timeline
Assistant Manager
Forever 21
10.2022 - 05.2025
Front Desk Receptionist
JEM International Inc.
08.2014 - 06.2021
Associate of Science - Human Services
Monroe University