Cynthia Leon
Greenfield,WI
Summary
Experienced in customer service skills in a variety of settings. Committed to providing the best service with a positive attitude. Confident in bilingual translation, problem resolution, and efficient data entry with Microsoft excel.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Variedades Elisa
Milwaukee, WI
2016 - Current
- Created attractive window displays featuring new products or seasonal promotions.
- Maintained cleanliness of store by organizing merchandise and dusting shelves.
- Processed cash, credit card payments and returns accurately according to company policy.
- Greeted customers and provided assistance with selecting items.
- Provided product knowledge to customers regarding materials, designs, colors.
Server
Judy's on North Avenue
Milwaukee, Wisconsin
10.2022 - 12.2023
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, and cleaning bathrooms.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared drinks according to standard recipes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Trained new employees to perform duties.
Courier/Specimen Collector/Data&Sample Resolution
Summit Clinical Labs
New Berlin, Wisconsin
10.2021 - 10.2022
- Performed COVID-19 samples for laboratory tests at our clinic location.
- Maintained compliance with standards for patient confidentiality, work accuracy and infection control.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Scanned and entered every sample received from both school and clinic locations into our database using Microsoft Excel
- Worked with our lab to resolve any issues of patients not receiving results
- Investigated ways to update our app and improve our method of delivering results
Education
Some College (No Degree) - Jewelry And Metalsmithing
University of Wisconsin Milwaukee
05-2026
Some College (No Degree) - Psychology And Spanish
Saint Mary's University of Minnesota
Skills
- Bilingual Spanish Translation
- Data Entry
- Specimen Collection
- HIPAA Compliance
- Interpersonal Communication
- De-Escalation Techniques
- Microsoft Excel
- Medical Courier experience
- Delivering time-sensitive specimens
- Confidentiality
- Route Planning
- Clean Driving Record
Volunteer Experience
- Bayview Community Center: 35+ hours, reorganized paperwork, made phone calls, updated the website, and set up social events for the community such as the elder's workout club and playhouse time for kids, helped maintenance clean indoors and outdoors, ran local food drive.
- Alianza Latina Aplicando Soluciones: 30+ hours, worked the informational fair for families that have kids with disabilities, helped run the food pantry, organized community special events for holidays, ran day care for children
- Saint Ann's Rest Home: Organized a homecoming dance for the elderly
Timeline
Server
Judy's on North Avenue
10.2022 - 12.2023
Courier/Specimen Collector/Data&Sample Resolution
Summit Clinical Labs
10.2021 - 10.2022
Customer Service Representative
Variedades Elisa
2016 - Current
Some College (No Degree) - Jewelry And Metalsmithing
University of Wisconsin Milwaukee
Some College (No Degree) - Psychology And Spanish
Saint Mary's University of Minnesota
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