Cynthia Lindberg
9 Foxfire Drive Plattsburgh
Summary
Highly organized and detail-oriented administrative professional with extensive experiences in office management, records administration, customer service, and program coordination. Proven ability to manage confidential information, maintain accurate databases, coordinate communications, and provide exceptional support to staff, clients, and the public. Recognized for strong organizational skills, professionalism. and a commitment to delivering efficient, courteous service in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Transition Coordinator Administrative Assistant
Champlain Valley Educational Services-boces
Plattsburgh, NY
01.2023 - Current
- Provide comprehensive administrative support by establishing and maintaining more than 170 student and client accounts
- Primary point of contact and go-to resource for staff, families, and community partners
- Liaison between the school and community-based work programs
- Verifying Life Plans and entering Staff Action Plans for more than 30 clients
- Review, process, and correct billing information
- Manage, order, and fulfill school supply orders
- Distribute, compile, verify, and process all registration and program paperwork for the Partners in Transition summer camp
- Primary point of contact for families regarding summer camp participation
- Maintain accurate records and databases.
- Coordinate schedules and communications
- Prepare reports and documentation
- Support the daily operations of the transition program
Full-Time Substitute Teacher
Beekmantown Central School District
West Chazy, NY
09.2021 - 10.2022
- Delivered instructional support for students in grades 6-12 through lesson plan implementation, classroom behavior management, and adaptation of instruction to meet diverse needs, effectively monitoring progress and collaborating with school staff.
- Demonstrated flexibility by successfully transitioning between various subjects, classrooms, and grade levels while ensuring continuity of instruction.
- Implemented lesson plans and instructional activities to support diverse student learning needs.
- Maintained classroom management to foster a productive and respectful learning environment.
- Adapted teaching methods to address varying levels of student understanding and engagement.
Head Receptionist
Dr. Don L. Richardson O.D.
Somerset, KY
08.2020 - 07.2021
- Managed front desk operations in a medical office
- Welcomed patients warmly to create a positive atmosphere
- Assisted in signing in/out patients
- Answered incoming calls, took messages
- Made calls to patients daily for appointment reminders
- Addressed patient inquiries and resolved complaints effectively
- Verified insurance information to ensure accurate billing
- Managed patient schedule
- Took payments
- Documented financial data and updated patient information
- Sent prescriptions to the appropriate pharmacy
- Kept up-to-date records on new and existing patients
Retail Manager
Amish and More Country Store
08.2018 - 04.2020
- Ran the retail side of the store, providing excellent customer service and balancing the daily drawer. Conducted monthly reports, trained all new clerks, ordered weekly inventory, maintained full and orderly stock, ensured cleanliness of the store, and assisted in other areas as needed.
- Oversaw daily store operations, ensuring optimal product placement and customer satisfaction.
- Developed and implemented training programs to enhance team performance and service quality.
- Managed inventory levels, optimizing stock replenishment processes for improved efficiency.
Substitute Teacher
Pulaski Board of Education
Somerset, KY
01.2009 - 01.2018
- Full-time RTI Math teacher at SMS for the past 2 ½ years, instructed students in grades K-12 across multiple subjects at various County schools. Adapt instructional techniques to the age and skill levels of students. Established and maintained standards of behavior, fostering a safe and effective learning environment. Maintain thorough student records to document attendance, participation, or progress, ensuring confidentiality of all records. Provide private instruction to individual or small groups of students to improve academic performance. Teach students study skills and test-taking strategies. Provided constructive feedback using positive reinforcement techniques, enhancing student motivation and confidence. Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments. Monitored student performance and assisted in academic settings, ensuring support across classrooms, laboratories, and computer centers.
- Developed lesson plans to meet diverse student needs and learning styles.
- Implemented classroom management techniques to maintain a productive learning environment.
- Adapted instructional materials for students with varying abilities and backgrounds.
Assistant Cub Master, Den Leader
Boy Scouts of America
Somerset, KY
01.2005 - 01.2012
- Led a Cub Scout Pack of more than 90 boys, processed new recruits, organized monthly events, secured fundraising, and managed up to 10 Dens.
Homemaker
01.1999 - 01.2009
- Adept at managing finances such as household budgets, personal accounts and health insurance claims. Managed and maintained schedules for a household of four. Demonstrated time management skills, organizational skills, and excellent communication skills. Facilitated and led discussions. Worked on fundraising, newsletters, bulletins, and made oral presentations.
Independent Sales Director
Mary Kay Cosmetics
Beaumont, TX
01.2000 - 01.2005
- Responsible for a Unit of over thirty Consultants, their training on products, sales, and team building. As well as maintaining my own customer base, sales and product inventory. Write and record orders for product, deliver product and collect payment. Develop prospect lists. Contact customers to persuade them to purchase products. Distribute product samples and literature that details products. Set up and display sample merchandise at parties or stands. During my time with Mary Kay I went from being a Consultant to a Director of 30+ Consultants and earning a free Mary Kay car.
Assistant Branch Manager
Adirondack Bank
Saranac Lake, NY
01.1992 - 01.1998
- Responsible for training new tellers, processing loans and mortgages, balancing of the vault, running the teller line, opening new customer accounts, and assisting customers with all of their banking needs. Maintained knowledge of all branch operations, such as paying and receiving transactions, regulatory compliance, company policy and procedures. Built and maintained customer relationships. Worked directly with individual customers. Built and maintained relationships with businesses. Enhanced sales and services. Provided assistance with customer problems. Oversaw cash flow.
Teller
Fleet Bank
Plattsburgh, NY
01.1991 - 01.1992
- Started as a part-time teller, moved up to Head Teller within the first year. Responsible for servicing customers, balancing teller drawer, and vault. Processed monetary transactions such as cashing checks, accepting deposits, loan payments, loan disbursements, withdrawing cash, coin redemption, and credit card advances. Entered date quickly and accurately. Verified endorsement and negotiability of checks. Calculated money exchange. Issued and redeemed money orders, cashier checks, travelers checks, and savings bonds. Maintained adequate cash supply in drawer. Worked directly with the public to provide customer service. Resolved customer grievances. Applied understanding of bank security system.
Education
Associates Degree - Liberal Arts
Clinton Community College
01-1992
Skills
- Inventory management
- Communication
- Microsoft office
- Organization
- Time management
- Customer service
- Problem-solving
- Reliability
- Team Work
- Flexibility
- Recruiting
Timeline
Transition Coordinator Administrative Assistant
Champlain Valley Educational Services-boces
01.2023 - Current
Full-Time Substitute Teacher
Beekmantown Central School District
09.2021 - 10.2022
Head Receptionist
Dr. Don L. Richardson O.D.
08.2020 - 07.2021
Retail Manager
Amish and More Country Store
08.2018 - 04.2020
Substitute Teacher
Pulaski Board of Education
01.2009 - 01.2018
Assistant Cub Master, Den Leader
Boy Scouts of America
01.2005 - 01.2012
Independent Sales Director
Mary Kay Cosmetics
01.2000 - 01.2005
Homemaker
01.1999 - 01.2009
Assistant Branch Manager
Adirondack Bank
01.1992 - 01.1998
Teller
Fleet Bank
01.1991 - 01.1992
Associates Degree - Liberal Arts
Clinton Community College