Cynthia Louine Pierrot
Dover
Summary
Drove initiatives to leverage knowledge and skills for organizational success.,Cultivated effective communication and interpersonal relationships to enhance team dynamics.,Demonstrated self-motivation and agility in adapting to new challenges, poised to add value to the company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Haitian Creole Interpreter
Back to Basics Learning
Dover, Delaware
11.2025 - Current
- Achieved seamless onboarding for Haitian Creole-speaking new hires by delivering comprehensive training on operational procedures.
- Enhanced communication accuracy and effectiveness between associates and management through expert Haitian Creole–English interpretation.
Learning Instructor Assistant
Amazon Fulfillment Center
Middletown, DE
06.2022 - 01.2026
- Achieved seamless onboarding for Haitian Creole-speaking new hires by delivering comprehensive training on operational procedures.
- Enhanced communication accuracy and effectiveness between associates and management through expert Haitian Creole–English interpretation.
Outbound Associates
Amazon Fulfillment Center
Middletown, DE
05.2021 - 01.2026
- Processed orders to meet daily targets.
- Selected items from inventory and scanned tags for tracking.
- Delivered customer orders promptly.
- Monitored product integrity to maintain quality standards.
- Reported issues to address safety concerns.
Sleep Expert
Mattress Firm
Dover, Delaware
10.2020 - 03.2021
- Ensures assigned store is up to company standards on store appearance and functionality.
- Follows open and closing procedures.
- Processes and manages inventory counts
- Manages open orders daily to reserve stock.
- Verifies incoming and outgoing merchandise
- Email the Mattress Firm Distribution Center to ensure accurate and on time deliveries.
- Maintain store and personal email account at regular daily intervals.
- Checks delivery confirmations at regular daily intervals
- Bags floor model for transfers and/or for customers
- Keeps the storefront, showroom and back room neat and clean.
- Communicates with Store Manager regarding any issues that arise during employee’s time at the store.
Store Manager
Mattress Firm
Dover, Delaware
08.2016 - 10.2020
- Led initiatives to drive sales performance and exceed budget targets.
- Executed the company’s strategic selling program effectively.
- Evaluated pricing strategies in compliance with company merchandise guidelines.
- Advised customers based on individual needs to recommend the ideal sleep system.
- Upheld exceptional standards of guest service excellence.
- Oversaw overall sales productivity and team performance.
- Resolved customer issues proactively as required.
- Facilitated completion of assigned training and educational materials.
- Engaged in company training sessions to enhance knowledge of products and services.
Manager on Duty/Sale associate
Mattress Firm
Dover, Delaware
09.2016 - 03.2020
- Maintained current merchandise and promotional displays for optimal presentation.
- Executed merchandising plans effectively.
- Monitored store pricing for consistency.
Human Resources Assistant
Pricesmart
St-Thomas, UVI
07.2015 - 09.2015
- Assisted Human Resources department with employee training project.
- Coordinated training and assisted employees guiding them into the training process.
- Performed customer service functions by answering employee request and questions.
- Assisted employees with new benefits enrollment.
- Filed papers and document into employee files.
- Updated employee database.
- Created and posted new jobs position.
- Met project deadlines and goals within a month of time as planned.
- Increased employee training participation by 60% by planning and coordinating effectively.
Receptionist/Customer Services
Host U Services
St-Thomas, UVI
04.2015 - 07.2015
- Maintained the front desk and reception area organized
- Responded to telephone and in person for request, referred caller to appropriate personnel
- Provided administrative support to staff.
- Managed company social media website (Face book page).
- Assisted customers with event booking and location settings.
- Recorded information regarding customer needs and requests.
- Provided information to customers about offered products and services.
Intern (ISO 9000 CERTIFICATION PROJECT/QUALITY MANAGEMENT)
PETROindustrial NV
Willemstad
02.2014 - 05.2014
- Designed and conducted employee efficiency survey within the Operation Department.
- Interpreted and reported research results to manager.
- Provided a report which included recommendations how to improve employee efficiency.
- Assisted manager with conducting interview regarding the ISO 9000 certification project.
- Documented work instructions, the main steps and process of daily tasks implementations.
- Performed the writhing of the ISO 9000 quality manual and quality procedures document for: Inventory Department, Safety Department, Operation Department, Human resources Department and Purchasing Department.
- Recognize for the ability to work independently and being self motivated.
Salesperson
Shalimar Payless
Willemstad
03.2007 - 08.2013
- Warmly greeted customers, observed and listened carefully to questions and needs to ensure best clothing options.
- Assisted customers with trying on items and brought additional items as requested.
- Provided client recommendations that help and guide on purchase decisions.
- Monitor trends and provided information to increase sales.
- Answered questions regarding clothing items and promotions.
- Arranged product displays.
- Cleaned and organized sales floor to ensure pleasant and comfortable buying sphere.
- Earned consistent commendations for exemplary service delivery
- Recognize for ability to build and maintain strong customer loyalty
- Recognize for ability to patiently convince customers.
Education
Bachelor of Applied Sciences - Business Administration, International Business, Marketing & Entrepreneurship
University of the Netherlands Antilles
Willemstad, Curaçao06.2014
Skills
- Achieved improved team dynamics through enhanced flexibility in collaboration
- Delivered actionable insights through strong analytical thinking skills
- Secured stakeholder buy-in through compelling persuasive communication
- Optimized project timelines by mastering time management techniques
- Established a reputation for personal credibility within the organization
- Enhanced team productivity through effective teamwork initiatives
- Produced high-quality documents using advanced MS Word features
- Streamlined data analysis processes utilizing MS Excel functionalities
- Generated impactful presentations that effectively communicated key messages
- Executed robust statistical analyses using the SPSS program
LANGUAGE SKILLS
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Papiamentu
Native or Bilingual
Certification
- Real Estate Certification
- Life producer license
Additional Information
Immigration Interpreter training in progress
Expected Completion : August 26, 2026
Timeline
Haitian Creole Interpreter
Back to Basics Learning
11.2025 - Current
Learning Instructor Assistant
Amazon Fulfillment Center
06.2022 - 01.2026
Outbound Associates
Amazon Fulfillment Center
05.2021 - 01.2026
Sleep Expert
Mattress Firm
10.2020 - 03.2021
Manager on Duty/Sale associate
Mattress Firm
09.2016 - 03.2020
Store Manager
Mattress Firm
08.2016 - 10.2020
Human Resources Assistant
Pricesmart
07.2015 - 09.2015
Receptionist/Customer Services
Host U Services
04.2015 - 07.2015
Intern (ISO 9000 CERTIFICATION PROJECT/QUALITY MANAGEMENT)
PETROindustrial NV
02.2014 - 05.2014
Salesperson
Shalimar Payless
03.2007 - 08.2013
Bachelor of Applied Sciences - Business Administration, International Business, Marketing & Entrepreneurship
University of the Netherlands Antilles