Cynthia Love
Chadbourn,NC
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Southeastern Community Action Partnership
07.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with community members to develop and implement service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Managed volunteer programs focused on providing community services to underserved populations.
Case Management Relief NC Project
Southeastern Community Action Partnership
10.2020 - Current
- Conduct assessments to evaluate clients' needs, strengths, and goals
- This involves gathering information about their situation, such as medical history, living conditions, and social support
- Planning by working closely with clients, families, and other professionals to develop individualized care plans
- This collaborative approach ensures that goals are established, and strategies are implemented effectively
- Coordinate services and resources to meet clients' needs
- This includes arranging appointments, referrals to specialists, and accessing community resources like housing assistance or vocational training
- Monitor clients' progress toward their goals regularly
- This may involve checking in with clients, reviewing their meeting progress, and adjusting plans as needed
- Advocate for clients' rights and needs within the healthcare, social services, and legal systems
- This can include ensuring access to appropriate services, addressing barriers to care, and supporting clients navigating complex systems
- Maintain accurate documentation and up-to-date records of client assessments, care plans, progress notes, and service coordination activities
- This meticulous documentation is essential for tracking progress and ensuring continuity of care
- Evaluate the effectiveness of interventions and services provided
- This involves assessing outcomes, identifying areas for improvement, and making recommendations for adjustments to the care plan.
Owner-Operator/Cosmetologist
Tre Sorelle Hair Salon
05.2008 - Current
- Salon Management Responsibilities: Business Operations: Oversee all aspects of salon operations, including budgeting, scheduling, inventory management, and business development
- Staff Management: Hire, train, and supervise salon staff, including hairstylists, assistants, receptionists, and support personnel
- Customer Service: Ensure high-quality customer service by greeting clients, addressing inquiries and concerns, and maintaining a welcoming and professional salon environment
- Marketing and Promotion: Develop and implement marketing strategies to attract new clients, retain existing clientele, and promote salon services and products
- Financial Management: Manage financial transactions, invoicing, payroll, and budget planning to ensure profitability and financial stability of the salon
- Compliance and Regulations: Ensure compliance with industry regulations, health and safety standards, licensing requirements, and salon policies
- Hairstylist Responsibilities: Hair Services: Provide a full range of hair care services, including haircuts, styling, coloring, highlighting, treatments, and special occasion styling (e.g., weddings, proms)
- Consultation: Conduct thorough consultations with clients to understand their hair goals, preferences, hair type, face shape, and lifestyle factors
- Technical Expertise: Demonstrate expertise in hair-cutting techniques, styling methods, color theory, hair texture analysis, and product knowledge
- Client Relationship Building: Build strong relationships with clients by providing personalized recommendations, styling tips, and ongoing hair care advice
- Creative Design: Stay updated on the latest trends, techniques, and innovations in hairstyling to offer creative and fashionable hair designs
- Product Sales: Recommend and sell hair care products, styling tools, and accessories to clients to enhance their at-home hair care routines
- Appointment Management: Schedule client appointments, manage booking systems, and maintain accurate client records and service history
- Professional Development: Attend workshops, seminars, and training sessions to enhance skills, learn new techniques, and stay current with industry trends.
Crisis Counselor
Nease Personnel (Trillium FEMA Project
05.2018 - 05.2020
- Conducted assessments to evaluate clients' immediate mental health needs during crisis situations
- This involves gathering information about their current emotional state, risk factors, and coping abilities
- Provided immediate crisis intervention and support to clients experiencing emotional distress, trauma, or psychiatric emergencies
- This includes de-escalating crises, ensuring safety, and providing emotional support
- Coordinated referrals to psychiatric services, crisis hotlines, support groups, or other community resources as needed
- Work closely with healthcare providers, social services agencies, and law enforcement to ensure clients receive comprehensive care and follow-up services
- Maintained accurate and confidential records of client assessments, counseling sessions, safety plans, and referrals
- I adhered to legal and ethical guidelines regarding confidentiality and privacy of client information
- Participated in crisis response teams and emergency response protocols
- This may involve responding to crisis calls, providing on-site support during emergencies, and collaborating with other agencies to address community-wide crises
- Stayed informed about best practices in crisis intervention, mental health assessment, and trauma-informed care
- Attend regular training sessions, workshops, and conferences to enhance skills and knowledge in crisis counseling.
Direct Support Staff
Advantage Behavioral Healthcare
09.2017 - 06.2018
- The intersection of mentoring, coaching, and behavioral management lies in their shared goal of supporting individuals in realizing their potential, overcoming obstacles, and achieving positive outcomes
- By effectively integrating these roles, I have created holistic and impactful interventions that foster personal growth, skill development, and behavioral change
- Combined therapeutic interventions with community support services, individuals can receive comprehensive and personalized care that addresses their unique needs and fosters recovery, resilience, and social inclusion
- Maintained accurate and confidential documentation of client assessments, progress notes, treatment plans, and service coordination activities
- Empowered clients to self-advocate, make informed decisions, and navigate systems to access resources and services independently
- Addressed underlying issues contributing to mental health challenges, including trauma, substance use, grief, relationship issues, and life transitions.
Direct Care Staff
RHA Health Services
05.2016 - 05.2018
- Provided direct support and assistance to clients with daily living activities, including personal care, hygiene, grooming, dressing, eating, and mobility
- This may involve helping clients with disabilities, elderly individuals, or those recovering from injuries or illnesses
- Administered medications to clients according to prescribed schedules and dosage instructions
- Ensure accuracy in medication administration, maintain medication records, and report any concerns or changes in clients' medication needs
- Regularly monitored clients' health status and vital signs
- I reported any changes or abnormalities to healthcare professionals and followed protocols for managing emergencies or urgent situations
- Assessed clients' physical and mental health, functional abilities, and social support systems
- Document observations, progress notes, and care plans accurately and in a timely manner
- Ensure that care plans address clients' needs, preferences, and goals for recovery or health maintenance
- Provided behavioral support and intervention strategies for clients with challenging behaviors or mental health conditions
- I also implemented positive reinforcement techniques, de-escalation strategies, and crisis management protocols as needed
- Maintained a safe and clean environment for clients, ensuring proper hygiene, sanitation, and safety measures
- Follow infection control protocols, emergency procedures, and safety guidelines to prevent accidents or injuries.
Education
Bachelor of Science in Psychology -
University of North Carolina at Pembroke
Pembroke, NC12.2016
Associate Science -
Southeastern Community College
Whiteville, NC05.2012
Skills
- Microsoft Windows: Word, PowerPoint, Excel, Access
- Data Entry Microsoft 365
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Community Resources
- Case Planning
- Documentation proficiency
- Community Outreach
Certification
- Certified Case Manager, Southern University - 9 weeks
Timeline
Case Manager
Southeastern Community Action Partnership
07.2021 - Current
Case Management Relief NC Project
Southeastern Community Action Partnership
10.2020 - Current
Crisis Counselor
Nease Personnel (Trillium FEMA Project
05.2018 - 05.2020
Direct Support Staff
Advantage Behavioral Healthcare
09.2017 - 06.2018
Direct Care Staff
RHA Health Services
05.2016 - 05.2018
Owner-Operator/Cosmetologist
Tre Sorelle Hair Salon
05.2008 - Current
Bachelor of Science in Psychology -
University of North Carolina at Pembroke
Associate Science -
Southeastern Community College
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