Cynthia Lowe
3010 Iron Ridge Road ,VIRGINIA
Summary
Accomplished Medical Records Clerk with expertise in HIPAA compliance and data security, honed at Trio Healthcare. Demonstrated excellence in medical records management and customer service, ensuring patient confidentiality and satisfaction. Proven ability to work independently and collaboratively, enhancing operational efficiency and achieving a 95% accuracy rate in document processing.
Diligent Desired Position with proven track record in managing and organizing medical records. Successfully maintained accurate and confidential patient information, contributing to improved office efficiency. Demonstrated proficiency in data entry and electronic health records management.
Experienced with maintaining and organizing medical records. Utilizes strong attention to detail and data management skills to ensure accurate and confidential patient information. Track record of enhancing office productivity through effective records management.
Organized Job Title trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.
Overview
21
21
years of professional experience
Work History
Medical Records Clerk
Trio Healthcare
Galax, VA
02.2025 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
CNA
Trio Healthcare
Galax, VA
08.2021 - 02.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Central Supply Technician
Carrington Place
Wytheville, VA
10.2019 - 08.2021
- Actively participated in interdisciplinary meetings with other healthcare professionals to discuss ways to improve supply chain management within the facility.
- Consistently met or exceeded departmental performance metrics by focusing on accuracy, efficiency, and timeliness in all central supply tasks.
- Expedited order processing times through effective communication with vendors and prompt follow-up on backorders or delays.
- Demonstrated proficiency in operating specialized sterilization equipment such as autoclaves, ultrasonic cleaners, or washerdisinfectors.
- Reduced waste and saved resources by conducting regular audits of supplies and promptly addressing discrepancies.
- Performed preventative maintenance on medical equipment, extending its lifespan while ensuring optimal functionality during patient care procedures.
- Ensured timely delivery of surgical instruments by coordinating closely with surgical staff and prioritizing urgent requests.
CNA
Carrington Place
Wytheville, VA
10.2019 - 11.2019
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
CNA
Grayson Health and Rehab
Independence, VA
03.2004 - 10.2019
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
General Studies
Grayson County High
Independence, VA06.1997
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- Data entry
- File organization
- Document scanning
- Medical terminology understanding
- Paperwork processing
- Medical records management
- Records management
- Scheduling appointments
- Medical terminology
- Patient confidentiality
- Quality control checks
- Filing systems expertise
- Data security
- Supply ordering
- Insurance eligibility
- Scanning and imaging software
- Release of information paperwork
- New patient chart preparation
- Patient inquiries
- Work well independently
Timeline
Medical Records Clerk
Trio Healthcare
02.2025 - Current
CNA
Trio Healthcare
08.2021 - 02.2025
Central Supply Technician
Carrington Place
10.2019 - 08.2021
CNA
Carrington Place
10.2019 - 11.2019
CNA
Grayson Health and Rehab
03.2004 - 10.2019
General Studies
Grayson County High