Cynthia Lyons
Cayce,S.C
Summary
Experienced and results-driven manager with analytical problem-solver talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Belk Department Store
Columbia, SC
09.2018 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Soma Intimates
08.2015 - 09.2018
- Oversee staff of 12 as well as 4 members of management
- One of 16 stores to have exceeded fiscal 2016 Store Annual Sales Budget as well as Comp
- Awarded Soma Sensational Award Oct
- 2016 for Training/Developing Leadership Skills within District
- Elected District Clienteling Leader responsible for District Outreach Best Practices Training as well as holding monthly district outreach conf calls
- Recruited/Hired and Trained Top Talent within Store as well as facilitating five internal promotions since taking over store in 2015.
General Manager
Kate Spade New York
10.2014 - 06.2015
- Oversee staff of 70 employees as well as 8 members of management in the 20 million Top-Door/Flagship Woodbury Outlets location
- Increased annual store sales by 30% comp
- Exceeded all KPI Goals for quarters 3 and 4 and recognized for landing within top 3 tier of company channel
- Recognized for Top Upt in district for Fiscal 2014
- Held Bi-weekly Management Meetings as well as implemented Monthly Sales Training Seminars for Management team
- Recruited and Hired Top Talent for sales and management teams
- Hosted Monthly Corporate Walkthroughs for execution of Company mandated Floor-sets.
General Manager
Banana Republic
03.2014 - 10.2014
- Oversee a staff of 80-90 employees as well as 7 members of management in an $18.5M location
- Hired and developed 25 staff members as well as an associate and assistant manager
- Implemented Training Development plans for Mgmt
- Team as well as hold regular mgmt meetings and touch base
- Increased store sales by 10% for first three consecutive months of my employment
- Hired and trained LP agent in order to decrease shrink as well as hold regular scheduled LP Awareness Meetings.
Store Manager
Michael Kors
08.2006 - 10.2013
- 2006-2007 Opened new location and managed Atlantic City, NJ store, reached goal of 2 million by networking and building relationships through marketing events with other Casino establishments
- 2007-2008 (Multi-Store Manager)- Managed Atlantic City, NJ full price retail location while opening and running new Flemington, NJ outlet, reached 2.5 million goal
- Also facilitated 5 other store openings, recruited and trained staff
- 2008-2010 Turned under performing full price Bridgewater, NJ location to profit through retraining, hiring top talent and rebuilding customer relations
- 2010-2013 (Promoted to Flagship location)- Responsible for running the Top Volume door/flagship Woodbury store, met all fiscal and annual KPI goals and increased revenue by $24M
- Recognized for meeting top volume (40 million) and all shrink targets due to exceptional customer service and staff training.
Education
General Studies -
Bucks County Community College
Diploma -
Council Rock High School
Skills
- Retail Operations Management
- Manage Budgets
- Goals and Performance
- Employee Motivation
- Inventory Control
- Staff Supervision/Training
- Promotional Event Planning
- Profit & Loss Accountability and Analytics
- Market Trend Research
- Drive for Results
- Building Client Relations/Clienteling
- Multi-Store Management
- Team Building/Leadership
- Employee Recruiting/Staffing
- Situational Leadership/Training Developing
- New Store Openings
References
- Didi Romley, V.P., Michael Kors, 914.639.9348
- Renee Bricker, Banana Republic LP Manager, 570.840.8981
Timeline
Store Manager
Belk Department Store
09.2018 - 10.2023
Store Manager
Soma Intimates
08.2015 - 09.2018
General Manager
Kate Spade New York
10.2014 - 06.2015
General Manager
Banana Republic
03.2014 - 10.2014
Store Manager
Michael Kors
08.2006 - 10.2013
General Studies -
Bucks County Community College
Diploma -
Council Rock High School