Cynthia Martinez
Gardiner,NY
Summary
Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
39
39
years of professional experience
Work History
Small Business Owner
The Little People's Place
Gardiner, NY
01.1994 - 12.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired, trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Maintained compliance with industry regulations.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Elementary School Teacher
New Paltz Central School District
New Paltz, NY
09.1992 - 06.1993
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Office Manager
Broadway Office Of Chiropractic
Newburgh, NY
01.1985 - 09.1992
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Education
Master of Science - Elementary Education
SUNY College At New Paltz
New Paltz, NYBachelor of Science - Business
University of The State of New York
Regents College DegreesBusiness Administration
Western Connecticut State University
Danbury, CTAssociate of Applied Science - Criminal Justice
Dutchess Community College
Poughkeepsie, NYSkills
- Staffing
- New Business Launch
- Planning and Execution
- Business Management and Development
- Business Marketing
- Customer Service
- Employee Motivation
- Hiring and Onboarding
Timeline
Small Business Owner
The Little People's Place
01.1994 - 12.2023
Elementary School Teacher
New Paltz Central School District
09.1992 - 06.1993
Office Manager
Broadway Office Of Chiropractic
01.1985 - 09.1992
Associate of Applied Science - Criminal Justice
Dutchess Community College
Business Administration
Western Connecticut State University
Bachelor of Science - Business
University of The State of New York
Master of Science - Elementary Education
SUNY College At New Paltz