Cynthia Martinez

Cardiac Surgery- Feb 2021 - May 2024

• Front desk - check in and out
• Operator- directed calls, communicated with offfice staff and surgeons thru emails and teams.
• Office scheduler
• Confirmed insurance , obtained authorization, assisted with financial aid
• Roomed patients,-vitals, taking history and assisted dr.s when needed ( taking notes or translating)
• Charge entry- billed from workqueues
• Assisted Surgeons with special requests ( VIP patients, computer issues).
• Interacted with pharmaceutical representatives
• Obtained medical records and testing for patients initial consult

Operator

• Directed calls, message intake
• Communicated with Dr's, RN's and medical records thru email
• Verifying patient information
• Retrieved, sorted and distributed mail.

Office scheduler

• Scheduled visits and testing for 20+ Dr's and PA'S
• Insurance verification
• Inputt demographics
• Charge entry - billed for clinic and hospital ( visit, testing and hospital stays).
• Roomed when needed, obtained vitals, history intake, gave testing and medication instructions.

• Scheduler for Ob/gyn
• Check in and out
• Inputted patient demographics
• Processed monthly reports for department performance.
• Assisted patients with medicaid process.

Medical Assistant

• Prepared charts
• Roomed patients- obtained vitals and prepped patient for exam
• New patient pregnancy consult- history intake, gave pamphlets Prenatal vitamins, went over do's and dont' and ER instructions.
• EMR-Patient history, test results and vitals