CYNTHIA MCGEE
Chicago,IL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Dentaquest
Chicago, IL
12.2020 - Current
- Assist with contacting dentist for member appointments by phone
- Provide physician offices with information concerning claims information concerning member’s visit and currency status paid to physician or members
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Receptionist
AGB INVESTIGATIVE SERVICES
Chicago, IL
06.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Customer Service Representative
Illinois Tollway Customer Call Center
Chicago, IL
08.2014 - 11.2016
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Entered orders into I-Pass computer database system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved all Toll Road issues over phone for150 to 200 customers daily.
Data Entry Clerk
Teaming Solutions
Chicago, IL
12.2013 - 04.2014
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Reviewed completed work for compliance with regulations.
- Gathered data from multiple sources and programs.
Education
Associates - Science, Medical Clerk
City Colleges of Chicago-Kennedy-King College
Chicago, IL02.2021
Skills
- De-escalation Techniques
- Verbal and Written Communication
- Order and Refund Processing
- Understanding Customer Needs
- Data Entry and Maintenance
- Computer Proficiency
Certification
Certified Nurse Assistant
License
DHS Texas Claim Adjusting; November, 2021
State Farm Claim Adjusting; March, 2022
Timeline
Call Center Representative
Dentaquest
12.2020 - Current
Receptionist
AGB INVESTIGATIVE SERVICES
06.2017 - 01.2019
Customer Service Representative
Illinois Tollway Customer Call Center
08.2014 - 11.2016
Data Entry Clerk
Teaming Solutions
12.2013 - 04.2014
Associates - Science, Medical Clerk
City Colleges of Chicago-Kennedy-King College