Cynthia McGlashing
Rome,ME
Summary
Detail-oriented professional with strong organizational and time management skills. Experienced in front desk operations and office administration, ensuring efficient communication and client satisfaction.
Overview
11
11
years of professional experience
Work History
Receptionist
Encore
Wareham, Ma
09.2025 - 04.2026
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Answered multi-line phone system, directing calls to appropriate personnel promptly.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained organized filing systems for confidential documents and correspondence.
Administrative Assistant
Gannon
Hyannis, Ma
05.2023 - 09.2025
- Managed scheduling and calendar coordination for executives, ensuring efficient use of time.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Facilitated communication between departments, enhancing collaboration on projects.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity.
- Answered multi-line phone system, routing calls, delivering messages to staff.
Caser Manager
Habilitation Assistance Corporation
South Yarmouth, MA
09.2015 - 05.2023
- Conducted comprehensive assessments to develop personalized care plans for clients.
- Coordinated interdisciplinary team meetings to ensure effective case management strategies.
- Monitored client progress and adjusted care plans based on evolving needs and feedback.
- Provided training and mentorship to junior staff on best practices in case management.
- Facilitated communication between clients, families, and service providers to enhance resource access.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Education
Bachelor of Science - Human Services And Rehabilitation
Assumption College
Worcester, MaAssociate of Arts - Human Services
Cape Cod Community College
West Barnstable, MASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Multi-line telephone operation
- Documentation and reporting
- Staff management
Timeline
Receptionist
Encore
09.2025 - 04.2026
Administrative Assistant
Gannon
05.2023 - 09.2025
Caser Manager
Habilitation Assistance Corporation
09.2015 - 05.2023
Bachelor of Science - Human Services And Rehabilitation
Assumption College
Associate of Arts - Human Services
Cape Cod Community College