Cynthia McMaster
USPS
Booneville,AR
1
Certification
12
years of professional experience
Experienced, dependable professional with a strong background in customer service, supervision, and daily operations. Known for clear communication, attention to detail, and reliable follow-through in fast-paced settings.
Adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Proficient and Experienced with office equipment, customer service, phone etiquette, computers, record keeping, and organization.
Work History
Rural Mail Carrier
8 Months- Sorted and organized mail for timely delivery along rural route
- Operated USPS delivery vehicle safely in varying road conditions
- Scanned packages and obtained signatures for accountable deliveries
- Scanned packages and collected signatures upon delivery for verification
- Loaded mail and parcels for efficient route organization
- Followed routing instructions to complete scheduled deliveries accurately
- Maintained vehicle readiness by reporting issues and completing required checks
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
Residential Care Supervisor Expert/Certified Nursing Assistant
7 Months- Trained new staff on procedures, safety expectations, and quality requirements.
- Supervised daily team operations to maintain consistent workflow and service standards.
- Assigned tasks and monitored progress to ensure timely completion of responsibilities.
- Resolved operational issues quickly to minimize disruption and maintain productivity.
- Communicated priorities clearly to align team efforts with daily objectives.
- Documented performance concerns and followed up on corrective actions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering team work across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Assisted residents with bathing, dressing, grooming, and daily living activities.
- Documented care observations accurately in medical records and shift reports.
- Maintained clean, organized patient areas following infection control procedures.
- Communicated clearly with nurses, residents, and families to coordinate care.
- Followed care plans and adapted to changing patient priorities throughout shifts.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Asset Protection Associate
1 Year 3 Months- Monitored sales floor and self-checkout areas to deter theft and support merchandise protection.
- Conducted store walkthroughs to identify safety hazards, shrink risks, and policy violations.
- Responded to suspicious activity using de-escalation techniques and company procedures.
- Documented incidents and prepared accurate reports for asset protection investigations.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Unloaded incoming trucks, sorted freight, and staged merchandise for warehouse distribution.
- Inspected shipments for damage, shortages, and labeling accuracy before receiving.
- Moved heavy pallets using pallet jacks and hand trucks safely.
- Verified product counts against manifests to support accurate inventory records.
- Organized dock area to maintain clear, efficient workflow and reduce delays.
- Assisted team members with loading, sorting, and replenishing stock as needed.
- Used barcode scanners and other technology to track and document cargo information.
- Used computers to enter data, track shipments and maintain records of products.
Barista/Manager on Duty
4 Years 4 Months- Prepared specialty beverages and nutrition drinks following recipe standards and customer preferences.
- Managed POS transactions, cash handling, and accurate order processing during busy service periods.
- Maintained clean, sanitized workstations, equipment, and serving areas throughout shifts.
- Trained new team members on drink preparation, customer service, and workflow expectations.
- Restocked ingredients, supplies, and packaging to support uninterrupted front-of-house operations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Residential Care Technician
5 Years 3 Months- Supported residents with daily living activities, promoting dignity, safety, and consistent care routines.
- Coordinated medication reminders and compliance checks according to care plans and facility procedures.
- Monitored behavior changes and documented observations accurately for multidisciplinary care teams.
- De-escalated crisis situations using calm communication and approved intervention techniques.
- Maintained clean, safe living environments through sanitation, inspections, and hazard removal.
- Assisted with meal preparation, serving, and nutritional support aligned with resident needs.
- Trained new staff on resident support procedures, documentation standards, and safety expectations.
- Collaborated with case managers and supervisors to update care plans and resolve resident concerns.
- Enhanced residents' quality of life by providing compassionate and attentive care.
- Served as a reliable point of contact for families, addressing their concerns promptly and professionally.
- Conducted regular room checks, ensuring a clean and safe environment for all residents.
- Contributed to maintaining a high standard of cleanliness throughout the facility by performing housekeeping tasks as needed.
- Assisted residents with daily living activities, promoting independence and dignity.
- Identified potential behavioral issues early on through keen observation skills; implemented strategies that minimized disruptions or disturbances in the residence.
- Monitored residents'' health conditions, promptly reporting changes to appropriate medical staff for timely intervention.
Education
- Child Development
High School Diploma
Skills
Load balancing
Customer service
Organizational skills
Teamwork and collaboration
Problem-solving
Time management
Adaptability and flexibility
Prioritization
Reliability
Dependability
Professionalism
Record keeping
Attention to detail
Communication skills
Excellent communication
Decision-making
Multitasking
Task prioritization
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- CM - Certified Manager Certification
Timeline
Rural Mail Carrier
USPS
02.2026 - CurrentRead More
Residential Care Supervisor Expert/Certified Nursing Assistant
BHDC
07.2025 - 02.2026Read More
Asset Protection Associate
Walmart
10.2023 - 01.2025Read More
Barista/Manager on Duty
Bearcat Nutrition
04.2020 - 08.2024Read More
Residential Care Technician
BHDC
05.2014 - 08.2019Read More
UAFS
from Child Development
Read More
Booneville High School
High School Diploma
Read More