Cynthia Medina

• Prevented branch and bank losses using awareness, attention to detail and integrity.
• Served as the branch's only bilingual Spanish/English customer service representative.
• Generated reports that include branch profitability, sales, and customer touchpoints.
• Team player in a branch that met goal for 65 consecutive months.
• Resolved customer issues with sharp problem resolution.
• Promptly responded to general inquiries from staff and clients via mail, e-mail and fax.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Served as central point of contact for all outside vendors needing to gain access to the building.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Improved communication efficiency as primary liaison between departments, clients and vendors.

• Informatively cross sold products and services
• Cash handling
• Motivated teammates for CIQ evaluation scores

Currently in pursuit of a business degree.