Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cynthia Medina

Charlotte,NC
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Cynthia Medina

Summary

Experienced Assistant Branch Manager who meets strict objective deadlines in a fast pace environment while maintaining exceptional customer service.

Overview

15
years of professional experience

Work History

Woodforest National Bank
Charotte, NC

Assistant Branch Manager
08.2011 - Current

Job overview

  • Prevented branch and bank losses using awareness, attention to detail and integrity.
  • Served as the branch's only bilingual Spanish/English customer service representative.
  • Generated reports that include branch profitability, sales, and customer touchpoints.
  • Team player in a branch that met goal for 65 consecutive months.
  • Resolved customer issues with sharp problem resolution.
  • Promptly responded to general inquiries from staff and clients via mail, e-mail and fax.

Interra Credit Union
Elkhart, IN

Administrative Assistant
07.2010 - 04.2011

Job overview

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.

PNC Bank
Elkhart, IN

Customer Service Representative II
03.2009 - 05.2010

Job overview

  • Informatively cross sold products and services
  • Cash handling
  • Motivated teammates for CIQ evaluation scores

Education

Indiana University

Bachelor of Science from Marketing and Advertising

University Overview

Currently in pursuit of a business degree.

Skills

  • Bilingual in Spanish
  • Energetic
  • Flexible schedule
  • Team player
  • Complex problem solving
  • Financial Analysis
  • Resourceful

Timeline

Assistant Branch Manager

Woodforest National Bank
08.2011 - Current

Administrative Assistant

Interra Credit Union
07.2010 - 04.2011

Customer Service Representative II

PNC Bank
03.2009 - 05.2010

Indiana University

Bachelor of Science from Marketing and Advertising
Cynthia Medina