Cynthia Mendoza
Simi Valley,CA
Summary
Accomplished Mental Health Technician from La Ventana Treatment Programs, adept in de-escalation techniques and stress reduction, enhancing patient well-being and safety. Proven track record in behavior management and suicide prevention, achieving significant improvements in patient care. Skilled in both compassionate support and effective crisis intervention, demonstrating a results-driven approach with a blend of hard and soft skills.
Overview
24
24
years of professional experience
Work History
Mental Health Technician
La Ventana Treatment Programs
Thousand Oaks, CA
03.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Oversees medication destruction of all discontinued medication according to company policy and procedure.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Provide direct care and nursing services to clients according to program policies and procedures and/or individual treatment plan.
- Monitor chronic health conditions and evaluate medical concerns.
- Maintains compliance with HIPPA.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising Clinician.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- EMR (Electronic Medical Records)-KIPU
Medical Assistant
Conejo Orthopedic And Spine Institute
Thousand Oaks, CA
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Use of computer and EMR (Electronic Medical Record) Athena.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Maintains the physician calendar,clinic and surgical schedules and on-call calendar
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinates surgical pre-op, authorization and associated paperwork.
Medical Assistant Supervisor
Regional Heart Center
Thousand Oaks, CA
10.2019 - 04.2023
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Called and faxed pharmacies to submit prescriptions and refills.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Maintained strong relationships with local hospitals, insurance companies, pharmacies, and other key stakeholders involved in delivering comprehensive healthcare services to patients.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Assisting in prepping patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to the patient or authorized person, and collecting patient data.
- Administrating medications specifically directed by the physicians and performing accurate vital sign measurement and document.
- EMR (Electronic Medical Record)- Greenway
- EKG, assist in Nuclear Medicine procedure and typing up Nuclear reports.
- Assist in small in Linq procedures.
- Clean and prepare treatment rooms for examination/procedures of patients.
Shift Supervisor
CVS/Pharmacy
Thousand Oaks, CA
09.2000 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Work effectively with store management and store crew.
- Supervise the store's crew through assigning, directing and following up of all assignments.
- Assist customers with their question, problems and complains with company policy.
- Execute the display and maintenance of off shelf merchandise.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Applied security, safety, and loss prevention strategies during shifts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Developed job assignments team, planned production schedules and strengthened organization of task flows.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated merchandising, promoted new products and increased brand awareness.
Medical Assistant
Dermatology And Laser Center
Thousand Oaks
09.2016 - 01.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Dr Jane Lindberg
Thousand Oaks
02.2010 - 08.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Education
Associates Social Behavior - Nursing
Moorpark College
Moorpark, CA01.2026
High School Diploma -
Simi Valley Adult School And Career Institute
Simi Valley, CA06.2021
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Suicide Prevention
I'm an enthusiastic, self-motivated, reliable, responsible and hard working.
Im a mature team worker and adaptable to all challenging situations. I'm able to work well both in a team environment as well as using own initiative. I'm able to work well under pressure and adhere to strict deadlines.
Timeline
Mental Health Technician
La Ventana Treatment Programs
03.2024 - Current
Medical Assistant
Conejo Orthopedic And Spine Institute
05.2023 - Current
Medical Assistant Supervisor
Regional Heart Center
10.2019 - 04.2023
Medical Assistant
Dermatology And Laser Center
09.2016 - 01.2017
Medical Assistant
Dr Jane Lindberg
02.2010 - 08.2015
Shift Supervisor
CVS/Pharmacy
09.2000 - 06.2021
Associates Social Behavior - Nursing
Moorpark College
High School Diploma -
Simi Valley Adult School And Career Institute