Cynthia Montalvo
Detroit,MI
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilize strong organizational skills and attention to detail to streamline work operations. Knowledge of effective communication techniques and customer service principles to enhance customer experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
Fiesta Auto Insurance
02.2014 - 05.2017
- Greeted clients and visitors, ensuring a welcoming environment and positive first impression.
- Resolved customer inquiries regarding policy details and coverage options.
- Processed claims submissions efficiently, ensuring compliance with company protocols.
- Assisted customers with account management, providing clear guidance on billing and payments.
- Collaborated with team members to streamline communication processes for improved service delivery.
- Educated clients on policy updates and changes, enhancing overall customer understanding.
Receptionist
MG Income Tax
01.2012 - 01.2015
Education
High School Diploma - Medical Administration & Billing
Dorsey College
Dearborn, MI03.2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Fiesta Auto Insurance
02.2014 - 05.2017
Receptionist
MG Income Tax
01.2012 - 01.2015
High School Diploma - Medical Administration & Billing
Dorsey College