Cynthia Munoz
Boise,Idaho
Summary
Dedicated Receptionist with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Ethically handle customer accounts and personal information. Highly efficient in communication, payment transactions, and address customer complaints and concerns with respect and urgency.
Overview
27
27
years of professional experience
Work History
Leasing Coordinator/Receptionist
Dennis Dillon Auto Group
11.2014 - 07.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash and card transactions with accuracy.
- Cultivated positive relationships with customers through professional demeanor and excellent interpersonal skills.
- Maintained confidentiality of information regarding clients and company.
- Processed all incoming car deals to ensure documents were reviewed and sent to the appropriate financial institution.
- Closed out all paid off or refinanced vehicle leases.
- Secured and maintained all closed files.
- Processed in office refinanced car deals.
Payday Loan Officer
EZ Money Payday Loans
06.2013 - 10.2014
- Highly skilled in assisting customers over the phone and in person.
- Profound ability to handle irate customers and resolve problems effectively.
- Able to work with a diverse and multicultural customers.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Set up and complete loan submission packages.
Customer Service Representative
Citigroup
01.2005 - 01.2009
- Ability to handle irate customers and resolve problems effectively.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Able to work with diverse and multicultural customers.
- Hands-on experience in upselling products and services.
- Demonstrated ability to provide relevant information to customers regarding current card details.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Loan Officer/Collections Agent
Convenient Loan
01.1998 - 01.1999
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Maintained strict confidentiality of bank records and client information.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Boise State University
01.1996
Marsing High School
01.1994
Skills
- Bilingual (Spanish)
- Multi-line telephone operation
- File Management
- Verbal and written communication
- Scheduling appointments
- Data Entry
- Documentation And Reporting
- Administrative Support
- CDK Global
- Microsoft 365/Outlook
- Supply Management
- Project Coordination
- Customer Service
References
- Charlene Edwards, Meridian, ID 208-602-2636 - Previous Manager
- Jerron Moore Meridian, ID 208-573-0665 - Previous General Manager
- Jessilynn Berry Caldwell, ID 520-461-8688 - Previous Co-worker
- Blanca Mendoza, Caldwell, Idaho, 208, 713-7711 - Previous Co-worker
Timeline
Leasing Coordinator/Receptionist
Dennis Dillon Auto Group
11.2014 - 07.2024
Payday Loan Officer
EZ Money Payday Loans
06.2013 - 10.2014
Customer Service Representative
Citigroup
01.2005 - 01.2009
Loan Officer/Collections Agent
Convenient Loan
01.1998 - 01.1999
Boise State University
Marsing High School
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