Cynthia Murray
Plainfield,NJ
Summary
Skilled Senior and Blended Property Manager, commits to advocacy for the needs of the property and its residents, to enhance rentals, asset and income valuations for lease approval, adapt to changing needs, improve client relations, administrative support, maintenance supervision
Assures reliability, improving operations, problem-solving, and pursuing goals to a successful completion.
Maintains procedural and regulatory guidelines, per HIPPA , HUD, LIHTC and enhanced organizational operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Manager
RADIANT PROPERTY MANAGEMENT
Newark, NJ
12.2021 - Current
- Streamlined tenant communication processes through digital and analog platforms, improving response time, resident satisfaction and engagement rates, resulting in a cost effective preventative maintenance program.
- Conducted regular property inspections to enforce compliance with safety standards and leasing agreements.
- Oversaw day to day site level operations, property maintenance and vendor management to ensure tenant satisfaction and operational efficiency.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants. Also maintained waitlist.
- Monthly Reports
- EIV Reports and processing
- Special Claims Support
- Increased Vacancy rate by 30%
- Respond to more than 110 calls and inquiries daily vendors, residents, social services, et al.
Manager Section 8 Temp
Atlantic City Housing Authority
Atlantic City, NJ
09.2021 - 11.2021
- Issued Vouchers to needy participants
- Encouraged 15% additional landlord participation.
- Practiced dispute resolution skills (during temp assignment).
Recertification Specialist
CONIFER REALTY
Rochester, NY
03.2021 - 08.2021
- Managed recertification processes for compliance with regulatory standards for blended property.
- Processed 50058s, 50059s and TICs
- Mentored junior specialists, fostering skills development and knowledge sharing within the team and ensuring continuous workflow.
- Maintained a high level of accuracy in reviewing and updating patient information, contributing to quality assurance efforts.
- Reduced processing errors by diligently reviewing documents for completeness and accuracy before submission.
- Led initiatives to integrate new systems for tracking certification statuses effectively.
- Conducted periodic Desk Review (self-audit), to insure a minimum "above average" rating and enhance agency rating.
Occupancy Specialist/Asset Manager
SPRINGPOINT SENIOR LIVING
NJ
09.2019 - 01.2021
- Managed existing resident occupancy data to ensure accurate reporting and compliance with regulations.
- Managed Waitlist /Applicant data to maximize vacancy rate.
- Trained new staff on occupancy standards, fostering a cohesive team environment and operational efficiency.
- Worked remotely and from Union County and Morris County locations. Less than 300 units
- Strictly enforced guidelines to assure program eligibility for applicants and continued eligibility for current residents.
- Developed strategic marketing initiatives to enhance community visibility and attract prospective residents and resources.
- Delivered notices and door to door during COVID-19, to support successful shelter in place protocol.
- Answered 85 calls daily from confined residents, inquiries, service repairs, Meals On Wheels, etc
Occupancy Specialist/Assistant Asset Manager
NEWARK HOUSING AUTHORITY
Newark, NJ
08.2000 - 05.2019
- Conducted Admissions and Continued Occupancy Policy (ACOP) Presentations (agency wide) for Operations
- Managed tenant occupancy processes, ensuring compliance with housing regulations and policies.
- Coordinated application reviews and eligibility determinations for prospective residents for Public Housing and Housing Choice Voucher Programs
- Streamlined data management systems for tracking vacancies and tenant information. Increased vacancies to "A" rating
- Conducted inspections and assessments to uphold property standards and resident satisfaction.
- Assisted in developing strategies that addressed the unique needs of diverse tenant populations, promoting inclusivity and understanding in the community.
- Achieved timely lease renewals and rent collection by proactively communicating with tenants about upcoming deadlines, ensuring continued high occupancy and delinquency rates.
- Stayed current with industry trends and regulatory changes by attending conferences, workshops, and training sessions related to affordable housing best practices.
- Conducted Annual /HQS inspections of property units, common areas, and ground, identifying preventive maintenance needs and coordinating repairs to ensure safe living conditions for tenants. Also to encourage curb appeal.
- Maintained accurate records of all tenant interactions using property management software systems, ensuring streamlined communication and discretion for sensitive matters, i.e., VAWA or Reasonable Accommodations
- Contacted, hired and trained 5 new hires for Section 8 department. 2 New hires for the Operations department.
Education
Degree pending return - Technical Theatre, Business Administration
PACE UNIVERSITY
New York, NY01-2000
Skills
- Microsoft Office Excel, Onesite, Yardi, Voyager, Visual Homes,
- HIPPA, HUD, LIHTC Compliance
- Special Claims Support
- Managed Waitlists (contacts, queries and Periodic Assessments
- Generate Monthly Reports
- EIV Reports
- Generate manual 50059s, 50058s and TICs
- Quality Controlled – Periodic Internal Desk Review to support property rating
- Revenue Recovery and Risk Management
- Process Claims and Needs Assessment Referrals
- Tenant Relations
- Handling Disputes & Violations
- Personnel Management and Incident Reports
Accomplishments
- Demonstrated skill and career growth by being promoted four times in 3 years.
- Increased occupancy rates from 85% to 100% in 4 months.
- Won city-wide contest for most unit rentals in one month.
- Supervised team of seven staff members.
- Published Music Whatabout Christmas! by Jerel on iTunes, Apple Music, Spotify.
Thanks to the maintenance staff.
Certification
- National Association of Housing and Redevelopment Officials
- Certifications; National Center for Housing Management and Nan McKay
- Housing Choice Voucher Specialist – Nan McKay
- New Jersey State Dept of Banking and Insurance Producer’s License
- Certified Manager of Housing - NCHM
- Site-Based Budgeting, NCHM
- Certified Occupancy Specialist, NCHM
- Senior Housing Specialist, NCHM
- Inventory Control – Maintenance, NCHM
- Fair Housing Essentials, NCHM
- Low Income Housing Tax Credit Specialist, NCHM
- Management and Occupancy Review Specialist - NCHM
- Annual Award for Rent Collection. Annual Award for Work Order Management.
- Awarded Proclamation from Newark City Hall and City Council President (2010).
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Property Manager
RADIANT PROPERTY MANAGEMENT
12.2021 - Current
Manager Section 8 Temp
Atlantic City Housing Authority
09.2021 - 11.2021
Recertification Specialist
CONIFER REALTY
03.2021 - 08.2021
Occupancy Specialist/Asset Manager
SPRINGPOINT SENIOR LIVING
09.2019 - 01.2021
Occupancy Specialist/Assistant Asset Manager
NEWARK HOUSING AUTHORITY
08.2000 - 05.2019
Degree pending return - Technical Theatre, Business Administration
PACE UNIVERSITY
Duties Included
- Case Management and Special Assignments
- Conducted Briefings
- Assisted with Public and Indian Housing Information Center transmissions (PHIC) clean up, to remove agency from “Troubled” to achieve HUD Assessment as High Performer
- Prepared (quarterly) Accountability & Expenditure reports for Director of Section 8 for disbursement to New Je
- Created generic Database of Alternate Resources (for ineligible candidates seeking housing assistance programs).
- Created a Do And Don’t Photo Essay for Briefings
- Created color-coded Available Apartment Listings with utility schedule for HCVP.
- Created Ground Fault Circuit Interrupter – Public information notice for mass mailing for Section 8 Program.
- Acted as liaison between landlords/vendors and the Welfare To Work-Section 8 program.
Section name
- Organize files for Audit readiness Butler, NJ location
- Maintain expense report
Positions
Clerk Typist w/ Adm Support duties, Housing Assistance Technician/Special Assignments
SUPPLIMENTAL
Covid -19 Vaccinated January 11, 2021 (Remove)
Service Employees International Union Hero's Award AFRAM -African-American Labor Caucus I.B.P.O W
National Advocate - Fight for The Future Campaign