L.Nicole Byrne
Sumter,SC
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Property Manager
Affluent Village Property Mgnmt.
01.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Followed up on delinquent tenants and coordinated collection procedures.
Yardi Trainer (1099)
Ylang Ylang Beach Resort/Amor de Mar
01.2017 - 01.2020
- Collaborate with management teams regarding system issues and work flow functions
- Implement team building ideas to increase moral
- Train new agents on Yardi, Oracle and other HMS systems.
Property Manager
WAJ Management
03.2014 - 12.2016
- Managed 80 residual units
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated effectively with owners, residents, and on-site associates.
- As an account payable representative, perform AP/AR, support sales team regarding budget and forecasting activities.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Hotel Trainer/Night Auditor Supervisor
Hyatt Place Chapel Hill
01.2013 - 12.2014
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored 8 new personnel hired to fulfill various roles.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Generated and printed daily financial reports to track hotel performance.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Business Marketing -
Devry Atlanta Ga / US
01.2001
High School Diploma -
Dreher High School
Columbia, SC06.1994
Skills
- Business Administration
- Accounting operations
- Google Suite
- Excel
- PowerPoint
- Salesforce
- A/P & A/R bookkeeping/Property Manager using NetSuite, Oracle, Yardi Voyager
- Monthly reconciliation reports
- Microsoft Office
- Teams
- OneSite
- NetSuites
References
Winston Watson-Regional Manager Marriott Hotels (910)705-9607 email: winston.e.watson@gmail.com
Jennifer Spann-Palmetto Optimist Club President (803)840-0199 email: wjspann@gmail.com
Affiliations
- Palmetto Optimist Club Secretary
- Black Chamber of Commerce of SC
- Creator of Youth Optimist Bicycle Club
- Board Member of Sumter COP
Languages
Spanish
Limited Working
Timeline
Property Manager
Affluent Village Property Mgnmt.
01.2020 - Current
Yardi Trainer (1099)
Ylang Ylang Beach Resort/Amor de Mar
01.2017 - 01.2020
Property Manager
WAJ Management
03.2014 - 12.2016
Hotel Trainer/Night Auditor Supervisor
Hyatt Place Chapel Hill
01.2013 - 12.2014
Business Marketing -
Devry Atlanta Ga / US
High School Diploma -
Dreher High School
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