Summary
Overview
Work History
Education
Skills
Spending time with my dog Perdita, Roller Coaster enthusiast, Yoga, Trail walks, Puzzles, Reading
Additional Information
Timeline
Generic

Cynthia Myer

Bel Air,MD

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

10
10
years of professional experience

Work History

Store Manager

Spirit Halloween LLC
08.2015 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Dog Bather

BowWag Pet Resort/ Blue Line K-9
04.2014 - 01.2023
  • Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
  • Maintained a clean and organized workspace for efficient grooming operations.
  • Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
  • Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.

Sales Associate/ Cashier

F.Y.E
01.2019 - 11.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

Associate of Arts - Psychology

Harford Community College
Bel Air, MD
05.2020

Skills

  • Operations Management
  • Retail Inventory Management
  • Shift Scheduling
  • Loss Prevention
  • Pet safety awareness
  • Store Merchandising
  • Customer Service Management
  • POS Systems
  • Flexible Schedule
  • Safe Nail Trimming
  • Dog Skin Conditions
  • Stress reduction methods

Spending time with my dog Perdita, Roller Coaster enthusiast, Yoga, Trail walks, Puzzles, Reading

I enjoy my free time with my 5yr old hound named Perdita, she is sweet girl and makes me laugh everyday. I also own 3 Crested Geckos, their names are Pancake, Taffyda and Cream Soda. I enjoy riding all types of coasters and love to sit in the front seat when possible. Hot yoga is a peaceful exercise for me. I also  enjoy taking trail walks with friends, doing large colorful puzzles and usually buy myself a horror related book to read.  Since I have worked for Spirit Halloween going on 9yrs it is easy to say Halloween is my favorite holiday. I enjoy both spooky and cute things at the same time. I try my best to make it to as many concerts as I can to see my favorite bands. 

Additional Information

I've raised the most money in my store for the last 8 yrs for the Spirit of Children which spirit donates 100% of the donations to a designated children's hospital


Timeline

Sales Associate/ Cashier

F.Y.E
01.2019 - 11.2022

Store Manager

Spirit Halloween LLC
08.2015 - Current

Dog Bather

BowWag Pet Resort/ Blue Line K-9
04.2014 - 01.2023

Associate of Arts - Psychology

Harford Community College

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Cynthia Myer