Cynthia Narain
Jamaica,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mobile Air Transport
Jamaica, NY
06.2021 - Current
- Coordinated import documentation and compliance with international regulations.
- Negotiated freight rates with carriers for international transportation of goods.
- Performed various administrative duties including data entry, filing paperwork related with transportation documents.
- Maintained comprehensive knowledge of industry-specific software tools for efficient data entry operations.
- Collaborated with data entry team to streamline workflows and ensure high-quality results.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Managed ocean freight logistics to ensure timely delivery of goods.
- Performed routine data entry or document management.
- Developed training materials for new hires on transportation protocols and best practices.
- Analyzed shipping data to identify trends and recommend process enhancements.
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Evaluated transportation costs, proposing budget adjustments based on market changes and operational needs.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Manifest the linehaul for the final destination to delivery "adding shipment if any shipment was missed from the LH manifest"
- Complete the POD for billing
- Notify customer if there was any damaged that may occurs upon delivery or pickup for both Air and ocean shipment
- works on spreadsheet on excel
- works on CROWN
- Provide quotes to customer and negotiate the rate
Import Customer Service Representative
J & J
Jamaica, NY
10.2019 - 03.2021
- Managed import documentation, ensuring compliance with regulations and timely processing of shipments.
- Coordinated communication between clients and customs officials to facilitate smooth import operations.
- Resolved customer inquiries promptly, enhancing satisfaction and retention through effective problem-solving.
- Streamlined tracking systems for shipments, improving visibility and reducing delays in delivery schedules.
- Reach out to the airlines for nomination request for the firm code
- Prepare the 225's for the pickup driver
- Prepare document for delivery
- Releases shipment to their respected delivery agent through CMS
- Notation on any damaged that may occur upon recovery and delivery, and notify customer
- File away all the pickup docs and POD
Export Customer Service Representative
Worldwide Flight Services
Jamaica, NY
09.2018 - 10.2019
- Data entry on AWB
- Double check the screen, to ensure the passenger flight freight is screen with the correct screening methods. same with the freighter flight.
- manifest both passenger and freighter flight
- interact with the customer to ensure the freight is moved as required
- prepare all AVI, HUM & DG shipments with all the necessaries paperwork that needed to flight with and customs needs at the destination.
- Accept export shipment and prepare paperwork for screening and the hazmat paperwork for the DG certify person to check
Education
High School Diploma -
John Adams High School
Ozone Park, NY06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Microsoft Excel
- Computer proficiency
- Microsoft outlook
- Scheduling
- Microsoft PowerPoint
- Prioritization
- Staff training
- Filing
- Customer education
Timeline
Customer Service Representative
Mobile Air Transport
06.2021 - Current
Import Customer Service Representative
J & J
10.2019 - 03.2021
Export Customer Service Representative
Worldwide Flight Services
09.2018 - 10.2019
High School Diploma -
John Adams High School