Cynthia Nelson

Iqor

Plymouth, MN

07.2006 - 10.2017

Contacted customers to discuss and resolve past due accounts.
Utilized skip tracing techniques to locate hard-to-find debtors.
Maintained a database of customer contact information and payment history.
Processed payments received by mail, phone or online transactions.
Assisted customers in understanding their rights under applicable laws and regulations.
Worked closely with attorneys and court personnel to pursue legal action as necessary.
Performed other duties as assigned by supervisor or manager.
Upheld privacy and security requirements for customer information.
Used effective questioning techniques to clarify why debtors were delinquent.
Utilized skip tracing resources to complete background checks and loan documents.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.