Cynthia Nelson
Andover,MN
Overview
11
11
years of professional experience
Work History
Collections Representative
Iqor
Plymouth, MN
07.2006 - 10.2017
- Contacted customers to discuss and resolve past due accounts.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Maintained a database of customer contact information and payment history.
- Processed payments received by mail, phone or online transactions.
- Assisted customers in understanding their rights under applicable laws and regulations.
- Worked closely with attorneys and court personnel to pursue legal action as necessary.
- Performed other duties as assigned by supervisor or manager.
- Upheld privacy and security requirements for customer information.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Utilized skip tracing resources to complete background checks and loan documents.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06.1982
Skills
- Installment Plan Set up
- Insolvency Resolution
- Skip Tracing
- Automated Dialer Experience
Timeline
Collections Representative
Iqor
07.2006 - 10.2017
High School Diploma -
Coon Rapids High School