Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Marion

Inman,SC

Summary

Talented Accounts Receivable Specialist with seven years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

14
14
years of professional experience

Work History

Collections Representative

Exeter Finance
Remote
09.2022 - 06.2023
  • Receives incoming calls and makes outbound collection calls to encourage payments and cure outstanding past due account balances to avoid further delinquency
  • In instances of a charge off, the Senior Collector has the ability to negotiate a settlement for less than the account balance.

Bank Teller

First Horizon Bank
Boiling Springs, SC
09.2021 - 08.2022
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Verified amounts and integrity of every check or funds transfer.
  • Performed special services for customers, ordering bank cards and checks.
  • Maintained confidentiality of bank records, transactions and customer information.

Banking Specialist

TD Bank
Greenville, SC
05.2018 - 09.2021
  • The Banking Specialist I promote strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales in an efficient and highly professional manner
  • Achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business.

Funding Specialist

American Credit Acceptance
Spartanburg, SC
01.2017 - 01.2018
  • Analyzed financial statements, tax returns, credit histories, debt obligations, collateral values, and other information relevant to loan requests.
  • Assisted in the development of new products or services related to funding solutions.
  • Presented loan and repayment schedules to customers.
  • Monitored client accounts to ensure that all payments are made in a timely fashion.
  • Interviewed loan applicants to obtain personal and financial data and assist in completing applications.

Operator

AnswerPro Communications
Spartanburg, SC
07.2015 - 09.2016
  • Respond to inbound telephone calls
  • Provide customer service to callers, respond to and relay messages to clients
  • Take orders to clients products & services following scripts

Customer Service Representative

Alorica
Simpsonville, SC
01.2016 - 05.2016
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Made outbound calls to obtain account information.
  • Consulted with customers to resolve service and billing issues.

Administrative Assistant

Diversco
Spartanburg, SC
11.2014 - 02.2015
  • Created travel arrangements for senior managers according to their requirements.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained accurate department and customer records.

Processor

TFE Logistics
Spartanburg, SC
02.2013 - 11.2014
  • Enter data into the computer.
  • Rotated products to maintain quality guidelines.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Managed outgoing shipments by setting up documents, boxing items and staging deliveries.
  • Processed documents to maintain records and files.

Childcare Associate

YMCA
Duncan, SC
08.2013 - 02.2014
  • Watched children whose parents needed a break to exercise in the facility.
  • Helped maintain cleanliness within the facility by sanitizing toys, equipment, surfaces.
  • Monitored playground activities during outdoor time ensuring safe play practices were followed.
  • Encouraged good manners among the children by modeling appropriate behaviors.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Prepared nutritious snacks for the children according to dietary guidelines.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Stylist/Receptionist

The Stylist Lounge
Duncan, SC
08.2012 - 01.2013
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Created custom looks for clients based on their individual style, body type, and personality.
  • Greeted each client and asked questions to determine fashion needs.
  • Advised clients on proper care techniques for garments and accessories.
  • Kept work area clean and neat to stay productive.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.

Cashier/Sales Associate

DiverscoAnswerProChick Fil A
Boiling Springs, SC
08.2009 - 05.2011
  • My responsibilities included greeting customers with a smile, making sure my area stayed clean and stocked, taking orders and refilling drinks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Education

High School Diploma -

Boiling Springs High School
05-2012

Skills

  • Cosmetology License (12 years)
  • Communication skills
  • Microsoft Excel
  • Microsoft Word
  • Typing
  • Customer service
  • Banking
  • Authentication
  • Conflict management
  • Cash handling
  • Negotiation
  • Cash register
  • Childcare
  • Skip Tracing
  • Installment Plan Set up
  • Data Entry
  • Team Collaboration
  • Payment Posting
  • Account Review
  • Account Reconciliation

Timeline

Collections Representative

Exeter Finance
09.2022 - 06.2023

Bank Teller

First Horizon Bank
09.2021 - 08.2022

Banking Specialist

TD Bank
05.2018 - 09.2021

Funding Specialist

American Credit Acceptance
01.2017 - 01.2018

Customer Service Representative

Alorica
01.2016 - 05.2016

Operator

AnswerPro Communications
07.2015 - 09.2016

Administrative Assistant

Diversco
11.2014 - 02.2015

Childcare Associate

YMCA
08.2013 - 02.2014

Processor

TFE Logistics
02.2013 - 11.2014

Stylist/Receptionist

The Stylist Lounge
08.2012 - 01.2013

Cashier/Sales Associate

DiverscoAnswerProChick Fil A
08.2009 - 05.2011

High School Diploma -

Boiling Springs High School

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Tiara Marion