Cynthia Ortega
Hobbs,US
Summary
Committed to building strong relationships with others and help in anyway needed . Ability to work independently or in a team environment with a self-motivated work ethic. Specialize in providing office and administrative support using strong organizational, technical, communication, and customer service skills.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sherif Pediatrics
Hobbs, NM
07.2022 - Current
- Assisted in patient intake and managed medical records efficiently.
- Administered vaccinations and performed routine lab tests with precision.
- Coordinated patient appointments, optimizing scheduling for maximum efficiency.
- Educated patients on treatments and medication adherence effectively.
- Trained new staff on office procedures and patient care protocols.
Medical Office Manager
Sherif Pediatrics
Hobbs, NM
07.2022 - Current
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Implemented electronic health record systems, improving data accuracy and accessibility for medical staff.
- Coordinated insurance verification procedures, ensuring compliance with industry regulations and reducing claim denials.
- Developed training programs for new administrative staff, enhancing operational knowledge and team performance.
- Monitored office budgets and expenditures, identifying cost-saving opportunities without compromising service quality.
- Led quality assurance initiatives to maintain high standards of patient care and operational excellence.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
Property Management Assistant
Monarch properties
Hobbs, New Mexico, US
06.2022 - Current
- Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
- Files were organized, spreadsheets were created, reports were faxed, and documents were scanned.
- Was in charge of the day-to-day operations of the office, including client accounts, supply, inventory, and records management.
- Set up appointments for showings of marketed properties.
- Provided job candidates by screening, interviewing, and testing applicants.
- Greeted customers and visitors in person as well as over the phone.
- Transferred and forwarded phone calls, visitors, and mail to the appropriate staff members.
- Worked on general clerical tasks both independently and with supervision.
- Responded to customer service inquiries in a thorough and timely manner.
Caregiver
BeeHive Homes of Hobbs
Hobbs, NM, US
09.2021 - 03.2022
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Helped residents with their bowel and bladder movements.
- Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely.
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
- Contribute to a positive living environment in order to improve the quality of life of my clients.
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
- Am assisting with medication.
- Keep track of each client's daily activities, food intake, and health information.
Sales Specialist
Kmart
Hobbs, NM, US
01.2019 - 04.2020
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- All customers and potential customers received excellent service from me.
- Accepting and processing customer payments, as well as balancing receipts and cash, were among my responsibilities as a cashier.
- Demonstrated product features and provided technical details to overcome objections and close sales.
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services.
Clerk
Income Support Division
Hobbs, NM, US
01.2017 - 01.2018
- Provided excellent customer support by entering data, managing documents, responding to emails, and overseeing the operation of office equipment.
- Assisted in the preparation of reports and memos for appropriate departments and employees.
- Organized and maintained filing systems so that authorized team members could update and retrieve them quickly.
- Kept track of inventory and placed orders to keep track of incoming products.
- Kept track of office supplies.
- Assisted in the preparation of business transactions by compiling, copying, sorting, and filing records.
- Was in charge of greeting and assisting customers in a friendly guest service, resulting in excellent customer satisfaction in stressful situations.
- Helped clients with their inquiries and assisted them in meeting their requests.
- Was prompt in responding to emails and phone calls.
- Kept track of incoming, outgoing, and interdepartmental mail is prepared.
- Kept track of filing, inventory, mailing, and database systems and keep them up to date.
Education
High School Diploma -
Hobbs High School
High School Diploma -
NMJC
Hobbs, NMSkills
- Time management
- Tenant and eviction laws
- Database management
- Eligibility forms completion
- Customer service-focused
- Contract agreement preparation
- Cleaning abilities
- Delivering files
- Flexible
- Certified Medical Office Assistant
- Scheduling
- Filing and data archiving
- Advanced clerical knowledge
- Documentation and reporting
- Vital sign monitoring
- Medical terminology
- CPR
- Medical office administration
- Fluent in spanish
- Payment collection
- Medical billing
- Medical office management
Certification
- Certified medical assistant
- CPR & first aid certified
Timeline
Medical Assistant
Sherif Pediatrics
07.2022 - Current
Medical Office Manager
Sherif Pediatrics
07.2022 - Current
Property Management Assistant
Monarch properties
06.2022 - Current
Caregiver
BeeHive Homes of Hobbs
09.2021 - 03.2022
Sales Specialist
Kmart
01.2019 - 04.2020
Clerk
Income Support Division
01.2017 - 01.2018
High School Diploma -
Hobbs High School
High School Diploma -
NMJC