Cynthia Ortiz
Vista,CA
Summary
Specialist scheduler with extensive experience in cardiology, vascular medicine, and nuclear medicine. Proven ability to transcribe medical orders accurately while ensuring compliance with healthcare regulations. Expertise in managing authorizations and insurance verification, resulting in improved operational efficiency. Focused on enhancing patient assessment and satisfaction through effective clinical documentation.
Overview
7
7
years of professional experience
Work History
SS - Specialist Scheduler
Scripps Healthcare
La Jolla, California
06.2019 - Current
- Coordinated patient appointments in cardiac device clinic to ensure timely care delivery.
- Oversaw insurance authorization and clarified benefits to enhance patient understanding.
- Supported cardiology procedures, improving overall treatment outcomes for patients.
- Conducted vascular lab procedures for comprehensive patient assessment.
- Performed radiology procedures to facilitate accurate patient diagnosis.
- Transcribed medical orders with precision to support effective treatment plans.
- Coordinated activities in nuclear stress lab to streamline patient testing processes.
- Coordinated schedules for multiple departments to optimize workflow efficiency.
- Trained new staff on scheduling protocols and software usage effectively.
- Created new accounts and updated existing accounts with most current details.
- Provided training and guidance on scheduling processes to new employees.
- Maintained accurate records of attendance and absences according to policy guidelines.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Some College (No Degree) - Correction Officer /Deputy
Grossmont College
El Cajon, CASome College (No Degree) - Medical Lab Assistant/Phlebotomy
Miracosta College
Oceanside, CASome College (No Degree) - Medical Assistant
Kelsey Jenny College
Miramar, CASkills
- Coordinated scheduling
- Clinical transcription and documentation
- Insurance verification and authorization
- Patient assessment and care
- Radiology procedures
- Healthcare compliance
- Epic and Excel operations
- Microsoft Office proficiency
- Analytical thinking and problem-solving
- Effective communication skills
- Fluent in Spanish
- Interdisciplinary collaboration
- Team building and active listening
- Healthcare statistics analysis
- Time management and multitasking
- Attention to detail
Timeline
SS - Specialist Scheduler
Scripps Healthcare
06.2019 - Current
Some College (No Degree) - Correction Officer /Deputy
Grossmont College
Some College (No Degree) - Medical Lab Assistant/Phlebotomy
Miracosta College
Some College (No Degree) - Medical Assistant
Kelsey Jenny College