Sandra Alfaro-Urias
Summary
Dedicated professional with a solid background in patient coordination and customer service. Skilled in managing appointments and verifying insurance, contributing to streamlined clinic operations and improved patient experiences. Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
Work History
Patient Service Coordinator
Myeyedoctor
Springfield
12.2024 - Current
- Coordinated patient appointments and managed daily scheduling to ensure efficient clinic operations.
- Assisted patients with insurance verification and explained coverage details clearly.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Supported the front desk operations by greeting patients and managing check-in procedures.
- Answered telephone calls to schedule appointments and answer patient questions.
- Assisted in fitting and adjusting eyeglasses for optimal comfort, enhancing patient satisfaction.
Cashier
HomeSense
Alexandria
04.2022 - 08.2024
- Operated cash register and processed customer transactions efficiently.
- Processed returns and exchanges in accordance with company policies, ensuring customer satisfaction.
- Ensured cleanliness and organization of checkout area and displays to create a welcoming shopping environment.
- Trained new cashiers on register operations and customer service standards.
- Coordinated with team members to effectively manage inventory and restock shelves, supporting smooth operations.
- Collaborated with team to organize merchandise displays effectively.
Education
High School Diploma -
Bryant High School
Alexandria, VA06-2023
Skills
- Coordinated scheduling
- Insurance verification
- Patient check-in
- Copayment collection
- Clinical support
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Friendly and outgoing
- Strong organization
- Scheduling
- Eyeglass fitting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Service Coordinator
Myeyedoctor
12.2024 - Current
Cashier
HomeSense
04.2022 - 08.2024
High School Diploma -
Bryant High School