Cynthia Pacheco
Colorado Springs,CO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
11
11
years of professional experience
Work History
FinCEN Support Coordinator I
Stewart Ancillary Services
01.2026 - 07.2026
- Engaged with field operations, collaborating with escrow, clients, and consumers to ensure smooth communication.
- Managed and reviewed client files, addressed inquiries, and coordinated administrative details for effective identification, preparation, processing, and follow-up of FinCen reporting.
- Monitor and respond to the Customer Contact shared mailbox.
- Executed clearly defined procedures to efficiently complete daily tasks and responsibilities.
Escrow Assistant
Land Title Guarantee Company
07.2024 - 01.2026
- Reviewed and entered data from the real estate contract into Settlor.
- Coordinated orders for payoffs, utility information, HOA status letters, and tax certificates to facilitate timely closings.
- Balanced settlement statements and prepared closing document packages for signing.
- Initiated wires, remitted checks, and submitted deeds for recording after closing.
- Responded to client inquiries regarding escrow accounts and provided transaction updates to enhance customer satisfaction.
- Reviewed title reports for accuracy and compliance, ensuring all regulatory standards were met before closing.
Triage and Scheduling Specialist
Retina Consultants
11.2022 - 07.2024
- Assessed patient needs through telephone consultations.
- Scheduled emergency appointments and documented phone call logs in electronic health record to ensure accurate patient tracking.
- Processed medication orders for patients to facilitate timely access to necessary treatments.
- Supported scheduling department and referral desk by registering new patients and ensuring smooth operations.
Recording Desk Specialist
Stewart Title
08.2021 - 11.2022
- Recorded title documents for County Recorder’s Office, ensuring accuracy and timely processing.
- Ensured accurate progression of recorded transactions, facilitating efficient processing.
- Managed recording tasks and email communications, maintaining organization and clarity.
- Issued applicable refunds to the appropriate party.
Escrow Assistant
Unified Title
10.2020 - 08.2021
- Reviewed real estate contracts and prepared closing documents and earnest money receipts to ensure compliance and accuracy.
- Initiated and approved wire transfers.
- Disbursed and recorded closing files to finalize transactions efficiently.
- Facilitated refund transactions to enhance customer satisfaction and loyalty.
Escrow Assistant
Stewart Title Company
10.2019 - 05.2020
- Reviewed real estate contracts and prepared closing documents and earnest money receipts to facilitate smooth transactions.
- Approved wire transfers to ensure timely payments.
- Disbursed and recorded files post-closing to ensure accurate documentation and compliance.
- Processed refunds for eligible transactions to enhance customer satisfaction and retention.
MRI Coordinator
Colorado Springs Orthopaedic Group
06.2018 - 10.2019
- Coordinated scheduling of patients for imaging studies.
- Managed patient intake processes for imaging procedures and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Provided customer service to patients and family members in the radiology department.
- Ensured compliance with HIPAA regulations regarding patient privacy.
Escrow Assistant
Heritage Title Company
08.2017 - 06.2018
- Coordinated communication between buyers, sellers, and agents during the closing process.
- Assisted clients with escrow account inquiries and transaction updates.
- Reviewed title reports to ensure accuracy and compliance with regulations.
- Managed the collection of necessary signatures and funds for successful closings.
- Maintained organized files for all escrow transactions and documentation.
- Supported the escrow team in meeting deadlines through efficient workflow management.
Escrow Support
Empire Title Company
08.2015 - 07.2017
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Technical Training Certificate - Ophthalmology
U.S. Air Force Technical Training
Fort Sam Houson, TX01-2013
Technical Training Certificate - Health Services Management
U.S. Air Force Technical Training
Sheppard AFB, TX01-2010
High School Diploma - General Studies
William J. Palmer High School
Colorado Springs05-1985
Skills
- Data entry accuracy
- Attention to detail
- Time management
- Transaction coordination
- Client file management
- Customer relationship management
- Organizational skills
- Team building
- Flexible and adaptable
- Task prioritization
- Effective communication
Certification
- Certified Notary Public, 20204022231
- Colorado Title Production License, 273502
Timeline
FinCEN Support Coordinator I
Stewart Ancillary Services
01.2026 - 07.2026
Escrow Assistant
Land Title Guarantee Company
07.2024 - 01.2026
Triage and Scheduling Specialist
Retina Consultants
11.2022 - 07.2024
Recording Desk Specialist
Stewart Title
08.2021 - 11.2022
Escrow Assistant
Unified Title
10.2020 - 08.2021
Escrow Assistant
Stewart Title Company
10.2019 - 05.2020
MRI Coordinator
Colorado Springs Orthopaedic Group
06.2018 - 10.2019
Escrow Assistant
Heritage Title Company
08.2017 - 06.2018
Escrow Support
Empire Title Company
08.2015 - 07.2017
Technical Training Certificate - Ophthalmology
U.S. Air Force Technical Training
Technical Training Certificate - Health Services Management
U.S. Air Force Technical Training
High School Diploma - General Studies
William J. Palmer High School