Cynthia Paz
Summary
Experienced sales professional with over a decade of customer service and operations management. Skilled at guiding individuals through complex processes with clarity and empathy. Proven track record in managing confidential records, assisting students with enrollment and transition, and providing exceptional customer service. Seeking Financial Aid Advisor role at STVT Weslaco.
Overview
10
10
years of professional experience
Work History
Senior Admissions Representative
South Texas Vocational Technical Institute
07.2022 - Current
- Provide personalized guidance to prospective students through the admissions process.
- Conduct campus tours, interviews, and follow-up communications to ensure student readiness.
- Assist students with paperwork and transitions, reinforcing retention and enrollment goals.
- Work closely with internal departments to coordinate student support services.
- Completed outbound calls to generate referrals and connect with interested individuals.
Floor Lead
Lush
01.2020 - 07.2022
- Supported inventory and purchasing processes, contributing to operational efficiency.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Operations Manager
Ulta
09.2019 - 01.2020
- Managed inventory controls, marketing setup, and team scheduling.
- Maintained compliance with corporate standards and internal audits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant Manager
Carters
09.2018 - 09.2019
- Drove daily and monthly sales through team performance analysis and training.
- Provided on-the-job coaching to staff, improving overall service quality.
- Ensured operational goals aligned with company policies and district benchmarks.
Supervisor
Bath & Body Works
09.2017 - 09.2018
- Assisted in seasonal marketing strategies and goal testing across district stores.
- Contributed to visual merchandising and sales tracking.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Human Resources Assistant
Life Touch Home Health Services
08.2015 - 09.2017
- Managed onboarding, compliance audits, and confidential personnel records.
- Performed monthly background checks, supported annual reviews, and participated in audits.
- Managed patient intake, insurance verification, and medical documentation workflows.
Education
Certificate - Medical Assisting
Southern Careers Institute
Pharr, TX09-1999
GED -
Texas Education Agency
Austin, TX03-1998
Skills
- Sales background
- Customer Service
- Detail Oriented
- Student advising
- Admissions guidance
- Data Entry & Confidentiality
- Bilingual: English & Spanish
- Problem-solving abilities
- Strong Verbal & Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Senior Admissions Representative
South Texas Vocational Technical Institute
07.2022 - Current
Floor Lead
Lush
01.2020 - 07.2022
Operations Manager
Ulta
09.2019 - 01.2020
Assistant Manager
Carters
09.2018 - 09.2019
Supervisor
Bath & Body Works
09.2017 - 09.2018
Human Resources Assistant
Life Touch Home Health Services
08.2015 - 09.2017
Certificate - Medical Assisting
Southern Careers Institute
GED -
Texas Education Agency
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