Shameka S. Tinsley
Senior Admissions Representative
Brooklyn,NY
Summary
With over a decade at Apex Technical School, student recruitment has been mastered. Blending exceptional interpersonal skills with a solid sales background which significantly enhanced enrollment rates. Expert in navigating institutional policies and fostering student success. Proactive approaches have consistently improved the admissions process while showcasing reliability and effective communication. Hard worker experienced in problem-solving, service, and time management, aiming to leverage professional abilities to successfully fill the needed position in the company.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Admissions Representative
Apex Technical School
02.2010 - Current
- Managed approximately 30 incoming calls, and emails per day from potential and current customers.
- Implement specific recruitment projects and focus reports to maximize recruitment numbers.
- Assesses student interests/skills while providing strategic information about pursuing suitable programs.
- Boost's conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Schedules face-to-face appointments to discuss educational plans, tuition fees, and trades offered.
- Organizes campus tours for groups / individual prospective students and families.
- Collaborates with various departmental staff to ensure student understanding and address challenges.
- Provides in-house loans to students with financial need.
- Works closely with students receiving Access V.R. benefits.
- Maintains current knowledge of institutional policies and admissions requirements.
- Provides application guidance to students to help eliminate discrepancies or missing information.
- Maintains accurate student records.
- Maintain up-to-date knowledge of regulations governing international student enrollment.
- Participates in ongoing training to enhance own job skills and knowledge.
- Provides exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
Enrollment Advisor
University of Phoenix
05.2006 - 02.2010
- Counseled / Recruited students who attended previous colleges or were new high school graduates.
- Guided students through admissions process as well as their first month of school to ensure retention.
- Excellent student rapport building.
- Enrolled students in graduate and undergraduate programs.
- Met or exceeded enrollment and retention goals. consistently.
Sales and Service Associate / Customer Service
United States Postal Service
05.2002 - 03.2006
- Window clerk using Point Of Service (POS) computer system.
- Data conversion operator keying converged alphanumeric postal data entry mail in computer terminal.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Education
Master of Science - Psychology
University of Phoenix
Phoenix, Az09.2024
Bachelor of Science - Business
University of Phoenix
Phoenix, Az05.2022
Associate of Applied Science - Business Fundamentals
University of Phoenix
Phoenix, Az10.2020
Skills
- Psychological Perspectives
- Problem-Solving
- Rapport Building
- Critical Thinking
- Active Listening
- Team Collaboration
- Student Counseling
- Student Recruitment
- Interpersonal Communication
- Sales Background
- Time management
- Computer Literacy
- Quantitative & Qualitative Research
Certification
General Management (Undergraduate)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPaid sick leave401k matchPersonal development programsLanguages
English
Full Professional
Software
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Outlook
SalesForce
Teams
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Senior Admissions Representative
Apex Technical School
02.2010 - Current
Enrollment Advisor
University of Phoenix
05.2006 - 02.2010
Sales and Service Associate / Customer Service
United States Postal Service
05.2002 - 03.2006
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate of Applied Science - Business Fundamentals
University of Phoenix
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