Cynthia Pearce
Tucson,AZ
Summary
Dynamic professional specializing in customer engagement, team management, and retail operations. Proven track record of enhancing customer satisfaction through strategic product recommendations and effective relationship management. Expertise in optimizing team performance to drive operational success.
Overview
42
42
years of professional experience
Work History
Associate
Lowes Home Improvment
Tucson, Arizona
05.2024 - Current
- Provided product knowledge and recommendations to enhance customer experience.
- Assisted customers with product selection and home improvement inquiries.
- Stocked shelves and organized merchandise for optimal presentation.
- Collaborated with team members to maintain store cleanliness and safety standards.
Lead Sleep Technologist
Amerisleep
Tucson, Arizona
09.2017 - 04.2024
- Collaborated with marketing teams to execute targeted campaigns, enhancing brand visibility.
- Represented the Ambassador at public events with professionalism, fostering positive community relations.
- Built customer confidence by actively listening to concerns and providing tailored feedback, improving customer satisfaction.
Manager cosmetic brands
Dillards Department Store
Tucson, Arizona
09.1984 - 05.2017
- Oversaw daily retail operations, significantly enhancing customer service experience.
- Managed team scheduling to ensure optimal coverage during peak hours, enhancing customer service.
- Trained staff on product knowledge and effective customer engagement techniques.
- Created promotional displays that attracted customer attention and increased sales.
- Coached, mentored, and trained team members to elevate job performance and customer engagement.
Education
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZSkills
- Product recommendations
- Customer engagement
- Retail operations
- Sales strategies
- Retail marketing
- Team management
- Customer relationship management
Timeline
Associate
Lowes Home Improvment
05.2024 - Current
Lead Sleep Technologist
Amerisleep
09.2017 - 04.2024
Manager cosmetic brands
Dillards Department Store
09.1984 - 05.2017
Some College (No Degree) - General Studies
Pima Community College