Melanie Gormanson
Bremerton,United States
Summary
Resourceful Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
3
3
years of professional experience
Work History
Associate
Sierra Trading Post
Silverdale, WA
09.2021 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Educated new hires on company policies and procedures by designing and developing training program.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Customer Service Associate
McDonald's
Bremerton, WA
02.2020 - 06.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Volunteer
Helping paws pet haven
Huntington, IN
08.2012 - 01.2015
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Welcomed customers and answered questions.
- Communicated needs and issues to appropriate supervisors for administrative action.
- Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
- Performed custodial duties, including mopping, sweeping and sterilizing equipment.
- Helped visitors to select and adopt appropriate animals based upon needs and requirements.
Education
GED -
Vocational Education
Indiana 12.2012
Skills
- Customer Service
- Problem-solving abilities
- Product recommendations
- Cash register operation
- Credit and cash transactions
- Animal care
- Time management
- Adoption procedures
- Kennel care
- Overstock Strategy
- Customer Needs Identification
- Product Signage and Labeling
- Retail Objectives
- Cash Register Operations
- Stockroom Rotation
- Merchandise Stocking and Replenishing
- Placement Optimization
- Credit Card Transaction Processing
- Return Merchandise Authorization
- In-Store Support
- Pricing and Signage Updating
Timeline
Associate
Sierra Trading Post
09.2021 - Current
Customer Service Associate
McDonald's
02.2020 - 06.2020
Volunteer
Helping paws pet haven
08.2012 - 01.2015
GED -
Vocational Education
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