Melanie Gormanson
Bremerton,United States
Summary
Resourceful Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
3
3
years of professional experience
Work History
Associate
Sierra Trading Post
Silverdale, WA
09.2021 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Educated new hires on company policies and procedures by designing and developing training program.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Customer Service Associate
McDonald's
Bremerton, WA
02.2020 - 06.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Volunteer
Helping paws pet haven
Huntington, IN
08.2012 - 01.2015
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Welcomed customers and answered questions.
- Communicated needs and issues to appropriate supervisors for administrative action.
- Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
- Performed custodial duties, including mopping, sweeping and sterilizing equipment.
- Helped visitors to select and adopt appropriate animals based upon needs and requirements.
Education
GED -
Vocational Education
Indiana 12.2012
Skills
- Customer Service
- Problem-solving abilities
- Product recommendations
- Cash register operation
- Credit and cash transactions
- Animal care
- Time management
- Adoption procedures
- Kennel care
- Overstock Strategy
- Customer Needs Identification
- Product Signage and Labeling
- Retail Objectives
- Cash Register Operations
- Stockroom Rotation
- Merchandise Stocking and Replenishing
- Placement Optimization
- Credit Card Transaction Processing
- Return Merchandise Authorization
- In-Store Support
- Pricing and Signage Updating
Timeline
Associate
Sierra Trading Post
09.2021 - Current
Customer Service Associate
McDonald's
02.2020 - 06.2020
Volunteer
Helping paws pet haven
08.2012 - 01.2015
GED -
Vocational Education
Similar Profiles
Amanda ShawAmanda Shaw
Sales Associate at Sierra Trading PostSales Associate at Sierra Trading Post
Ella NiznikElla Niznik
Sales Associate at Sierra Trading PostSales Associate at Sierra Trading Post
Jack MaucereJack Maucere
Sales Associate at Sierra Trading PostSales Associate at Sierra Trading Post