Cynthia Pena
Iselin,NJ
Summary
Knowledgeable care coordinator with thorough understanding of patient care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between healthcare providers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Healthfirst
06.2023 - Current
- Coordinated patient care initiatives to enhance overall health outcomes.
- Developed and delivered training sessions on care coordination processes, promoting a collaborative team environment.
- Managed a large caseload while complying with CMS guidelines.
- Conducted comprehensive assessments to uncover barriers and opportunities for targeted intervention strategies.
- Designed and coordinated patient care strategies aimed at improving service delivery and overall health results.
- Coordinated discharge planning efforts to ensure smooth transitions for patients.
- Assessed claims to uphold member connectivity to essential healthcare resources.
Care Team Associate
Advantage Care Physicians
06.2019 - 07.2023
- Recorded and analyzed vital signs, weight, and intake and output data to maintain optimal patient stability.
- Executed appointment scheduling processes, ensuring timely reminders and proactive outreach for no-show patients.
- Coordinated with patients and insurance companies to obtain required approvals for medical procedures and prescribed medications.
- Oversaw extra job functions and ensured high-quality customer interactions to support overall service excellence.
- Evaluated patient specimen samples and test results to proactively notify supervisors of significant health deviations.
Lead Medical Office Assistant
Institute for Family Health
12.2018 - 06.2019
- Perform duties as a preceptor for newly hired medical assistant’s during orientation and complete necessary forms within the assigned time frame.
- Supervised daily operations of medical assistants to ensure efficient patient flow and service quality.
- Trained and mentored new staff on clinical procedures, compliance standards, and patient care protocols.
- Coordinated scheduling of patient appointments, optimizing clinic resources and reducing wait times.
Medical Office Assistant
Institute for Family Health
11.2015 - 12.2018
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared and processed patient referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
Education
Associates Degree - Occupational Studies
ASA College
New York, New YorkSkills
- Front office management
- Prior authorization
- Insurance verification
- Bilingual in Spanish and English
- Patient Registration
- Coordinate Referrals
- Patient outreach
- Scheduling
- Discharge planning
- Health Care System
- Time Management
- Organizational Skills
Timeline
Care Coordinator
Healthfirst
06.2023 - Current
Care Team Associate
Advantage Care Physicians
06.2019 - 07.2023
Lead Medical Office Assistant
Institute for Family Health
12.2018 - 06.2019
Medical Office Assistant
Institute for Family Health
11.2015 - 12.2018
Associates Degree - Occupational Studies
ASA College