Cynthia Perez
Milwaukee,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Jack L Marcus
Milwaukee, Wisconsin
12.2022 - 10.2025
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints by providing effective solutions promptly.
- Assisted in product returns and exchanges while maintaining policy compliance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Followed up with customers to ensure satisfaction after service interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Diploma - Medical Assistant
Everest Institute
Silver Springs , MD 08.2008 - 06.2009
Skills
- Customer inquiry management
- Complaint resolution
- Knowledge of product policies
- Service follow-up
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Jack L Marcus
12.2022 - 10.2025
Diploma - Medical Assistant
Everest Institute
08.2008 - 06.2009