Johnny Varela
Albuquerque,NM
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
Nelson’s Meats
Albuquerque, NM
06.2025 - Current
- Assisted customers with order processing and ensured timely delivery of products.
- Managed customer inquiries effectively, providing detailed product information and support.
- Resolved customer complaints swiftly to maintain high service standards and customer loyalty.
- Shared product knowledge with customers to enhance their shopping experience.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Low voltage apprenticeship
A-com Technologies
Albuquerque, NM
04.2023 - 06.2025
- Assisted in installation of low voltage systems:Installed speakers for APS (Albuquerque Public Scools) and RRPS (Rio Rancho Public Schools): Valcom VL520BK-F-IC Ip Compact Spk W/text Ss-f Ic Black, Valcom V-9022A-2 2x2 Lay-in Ceiling Speakers. Installed WAP (wireless access point) devices. Also little experience in access control: installing keycard readers, DPS (door position switch), REX (request to exit), and both crash bar and strike devices. Little exercise wiring mercury boards for access control.
- Collaborated with senior technicians to improve installation efficiency and accuracy.
- Supported project coordination efforts by organizing materials and schedules.
- Performed equipment testing to ensure functionality and quality assurance.
- Maintained clean and organized workspaces to promote safety and efficiency.
- Shadowed experienced technicians to gain hands-on experience in low voltage systems.
- Participated in team meetings to discuss project progress and challenges.
- Assisted in training new apprentices on proper installation techniques.
- Executed cable management strategies to enhance system performance and appearance.
- Reviewed technical documentation to understand system specifications and requirements.
- Installed and configured low voltage equipment under supervision of licensed technicians.
- Analyzed system performance data to identify potential areas for improvement.
- Assisted in troubleshooting issues with low voltage control systems.
- Collaborated with team members to ensure timely project completion.
Customer Service Representative
Nelson’s Meats
Albuquerque, NM
03.2014 - 04.2023
- Managed customer inquiries efficiently, ensuring accurate and timely responses to enhance satisfaction.
- Supported order processing by verifying details and coordinating with logistics to ensure timely delivery.
- Trained new team members on customer service protocols and best practices to enhance team performance.
- Identified and escalated complex customer issues to supervisors, ensuring swift resolution.
- Maintained product knowledge to provide customers with accurate information and recommendations.
- Handled high call volumes while maintaining professionalism and service quality under pressure.
- Fostered strong relationships with customers, encouraging trust and repeat visits to the store.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Operated meat grinder, and patty machine, making ground beef/ground beef patties
Education
Atrisco Heritage Academy High School
Albuquerque, NMDid Not Finish - Low Voltage
ABC
Albuquerque, NM 08.2022 - 06.2025
Skills
- Order processing
- Customer inquiry management
- Complaint resolution
- Staff training
- Product knowledge
- Attention to detail
- Personalized service
- Team collaboration
- Problem solving
- Quality assurance
- Effective communication
- Positive and professional
- Stock management
- Research
- Technical troubleshooting
- Customer service
- Active listening
- Strong teamwork
- Working on getting network certification
- Working on CommScope certification
- Structure cabling
- Cat 5e,6,6a termination
- Customer inquiries
- Conflict resolution
Timeline
Customer Service Representative
Nelson’s Meats
06.2025 - Current
Low voltage apprenticeship
A-com Technologies
04.2023 - 06.2025
Did Not Finish - Low Voltage
ABC
08.2022 - 06.2025
Customer Service Representative
Nelson’s Meats
03.2014 - 04.2023
Atrisco Heritage Academy High School