Cynthia Portillo
Pontotoc,MS
Summary
Outgoing individual pursuing flexible part-time employment with weekday/weekend part-time shift options. Skilled Hostess/ Barista with more than 7 years of customer service experience, organized work environment, and developing new skills on a fast-paced environment. Looking to expand my knowledge and skills in a new work environment interacting and engaging with customer service.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess/ Cashier
El Valle Mexican Restaurant
Hickory Flat, MS
11.2019 - Current
- Greeted customers, answered questions and recommended specials.
- Completed closing duties by emptying trash, wiping down counters, restocking shelves with inventory.
- Accepted payments from guests for dine-in and take-out foods
- Answered phone confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and with food-related issues to maintain guest satisfaction
Barista/Cashier
Happy Day Cafe
Pontotoc, MS
06.2018 - 08.2021
- Developed creative recipes for coffees or blended drinks unique to the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, and frozen drinks!
- Greeted and communicated with customers to take beverage orders and offer recommendations
- Maintained a clean work environment by wiping down counters. washing dishes, and cleaning floors.
Education
High School Diploma -
Pontotoc High School
Pontotoc, MS06.2020
Skills
- Ordering procedures
- Cleaning and sanitation
- Takeout order process
- Effective multitasking
- Customer service
- Price memorization
- Fast Paced Service
- Restock Inventory
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess/ Cashier
El Valle Mexican Restaurant
11.2019 - Current
Barista/Cashier
Happy Day Cafe
06.2018 - 08.2021
High School Diploma -
Pontotoc High School