Cynthia Potter
Houston
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Well-organized professional equipped with varied experiences in administrative roles. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2022
2022
years of professional experience
Work History
Receptionist
Riverflow Pet Clinic
Houston, TX
01.2021 - 01.2022
- Provided essential support for the smooth operation of the veterinary practice, acting as the first point of contact for clients and their pets.
- Scheduled appointments using clinic management software, optimizing daily workflows for maximum efficiency.
- Managed front desk operations, ensuring a welcoming and organized environment for clients and pets.
- Processed patient records with attention to detail, maintaining confidentiality and compliance with data protection standards.
- Assisted veterinary staff by preparing examination rooms and handling client inquiries, enhancing overall service delivery.
- Implemented improvements in appointment scheduling, reducing wait times and increasing client satisfaction ratings.
- Monitored inventory levels of office supplies and medical forms, ensuring timely restocking to support clinic operations.
- Greeted clients and their pets with a friendly and compassionate demeanor, answered phone calls and emails, and provided information about services, pricing, and appointment scheduling.
- Scheduling appointments, procedures, and surgeries, managing the appointment calendar, and coordinating with veterinarians and technicians to optimize patient flow.
- Maintaining accurate and up-to-date patient records, including client information, medical history, vaccination records, and treatment plans, often using electronic medical record systems.
- Processing payments, issuing invoices, and handling financial transactions related to services rendered, including understanding and explaining billing procedures.
- Triaging phone calls, assessing the urgency of situations, and providing appropriate guidance or directing clients to emergency care when necessary.
- Demonstrating empathy and understanding towards clients and their pets, especially during stressful or emotional situations.
Accountant Assistant
Retail Electric Provider
2020 - 2021
- Provided support to the accounting department, handling data entry tasks, invoice processing, and maintaining financial records.
- Answered phones, handling mail, and managing correspondence
- Attention to detail: accuracy and attention to detail are crucial for handling financial data and ensuring compliance.
- Handling accounts payable tasks, such as processing vendor invoices, ensuring accurate coding, and preparing payments.
- Assisted in preparing financial statements and reports for management review.
- Streamlined accounts payable processes, ensuring timely payments to vendors.
- Reconciled bank statements and maintained accurate records of transactions.
- Supported budget preparation by gathering and analyzing financial data.
- Collaborated with team members to improve reporting accuracy and efficiency.
- Coordinated communication between departments regarding financial inquiries and concerns.
- Supported senior accountants in preparing accurate financial statements for timely submission.
- Safeguarded company assets by maintaining an accurate fixed asset register, including depreciation calculations and regular verification checks.
- Collaborated with cross-functional teams to develop comprehensive budget forecasts and monitor expenditure throughout the fiscal year.
Receptionist
Garza Veterinary Clinic
Houston, TX
01.2018 - 06.2020
- Greeted clients and checked in clients and their pets, ensuring accurate and up-to-date information was obtained.
- Answered phone calls and emails, addressing client inquiries and scheduling appointments.
- Managed client records and updated information in the database, ensuring confidentiality and accuracy.
- Assisted veterinary staff with administrative tasks, such as preparing invoices and processing payments.
- Coordinated follow-up communications with pet owners regarding treatments and check-ups, strengthening client relationships.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Retail Sales Associate
Houston Rockets
Houston, TX
06.2017 - 01.2019
- Delivered exceptional customer service, enhancing guest experiences during events and game days.
- Managed merchandise inventory, ensuring product availability and visual appeal in retail space.
- Trained and mentored new sales associates, fostering a collaborative team environment.
- Executed daily cash handling procedures, maintaining accuracy in transactions and reporting.
- Developed promotional strategies for merchandise, driving sales during peak seasons and events.
- Collaborated with marketing team to optimize merchandise displays, increasing customer engagement.
- Analyzed sales trends to inform stock replenishment decisions, improving overall store performance.
- Led efforts to streamline operations, reducing wait times for customers during high-traffic periods.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Cashier/Scanner
Joe V's Smart Shop
Houston, TX
06.2016 - 01.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced transactions daily.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Monitored workflow, resolving issues to maintain productivity standards.
- Organize and put returned merchandised back on shelves.
- Enhanced store reputation through exceptional customer service and friendly interactions.
Restaurant Team Member
Which Wich Superior Sandwiches
Houston, TX
05.2014 - 06.2016
- Delivered exceptional customer service, ensuring a welcoming dining experience for all patrons.
- Operated point-of-sale systems efficiently to process orders and manage transactions.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Trained new team members on operational procedures and customer interaction protocols.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Prepared food orders, cooking on line and operating stove oven.
Education
High School - undefined
John H Reagan High School
05.2014
Skills
- Active listening
- Adaptability
- Attention to detail
- Collaboration
- Conflict Resolution
- Creativity & Critical thinking
- Empathy & Friendliness
- Data Entry/Basic Troubleshooting
- Call Handling
- Time Management
Timeline
Receptionist
Riverflow Pet Clinic
01.2021 - 01.2022
Receptionist
Garza Veterinary Clinic
01.2018 - 06.2020
Retail Sales Associate
Houston Rockets
06.2017 - 01.2019
Cashier/Scanner
Joe V's Smart Shop
06.2016 - 01.2017
Restaurant Team Member
Which Wich Superior Sandwiches
05.2014 - 06.2016
High School - undefined
John H Reagan High School
Accountant Assistant
Retail Electric Provider
2020 - 2021