Cynthia Quinones
Denver,CO
Summary
Dynamic and results-driven professional with extensive experience in customer service and a solid background in team training and development. Demonstrated strong leadership and communication skills in guiding teams through various learning modules.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Whole Body Team Trainer
Whole Foods Market
Lakewood, Co
08.2024 - Current
- Performed daily opening and closing duties such as cleaning department, setting up displays and restocking inventory.
- Facilitated onboarding sessions for new hires, ensuring compliance with company policies and procedures.
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Collaborated with management to align training initiatives with organizational goals and strategies.
- Demonstrated new products, procedures and techniques to employees.
Delivery Clerk
Red Rock Pharmacy
Denver, US
01.2023 - 06.2024
- Sort, organize, and package medications for delivery.
- Organize and redirect deliveries via courier in response to urgent requests, failed deliveries and unforeseen delays.
- Managed all incoming and outgoing shipments, ensuring accuracy of order information.
Server/Bartender
Voicebox Karaoke
Rino, US
05.2021 - 07.2022
- Maintained knowledge of cocktails, drink specials, rotating taps, and the food menu.
- Cross-trained in several positions (host, server, bartender, BOH).
- My bar sales averaged around $7,000 nightly depending on business flow.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Server/Host
Bad Daddy's Burger Bar
Cherry Creek, US
06.2015 - 06.2018
- I provided an enjoyable experience for customers by ensuring patrons received friendly and attentive service while addressing issues or concerns when needed.
- I promoted restaurant specials, food and drink selections, and made recommendations.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
Bachelor's Degree - Psychology
Metropolitan State University
08.2029
Skills
- Customer Service
- Staff training
- Physical stamina
- Records maintenance
- Compliance requirements
Certification
Food Safety Certification
Languages
Spanish Fluent
English Fluent
Timeline
Whole Body Team Trainer
Whole Foods Market
08.2024 - Current
Delivery Clerk
Red Rock Pharmacy
01.2023 - 06.2024
Server/Bartender
Voicebox Karaoke
05.2021 - 07.2022
Server/Host
Bad Daddy's Burger Bar
06.2015 - 06.2018
Bachelor's Degree - Psychology
Metropolitan State University