Cynthia Ramirez
Lyons,Illinois
Summary
Skilled property management professional experienced in tenant relations, office management, and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
6
6
years of professional experience
Work History
Administrative Operations Coordinator
Specialist Staffing Group
Chicago, IL
05.2023 - Current
- Developed and implemented administrative policies and procedures to ensure efficient operations.
- Organized and maintained files, records, and documents for the office.
- Provided administrative support to the executive staff.
- Assisted with budget preparation and financial reports.
- Organized events for clients, vendors, or employees.
Resident Accounts Manager
Bozzuto
Chicago, Illinois
11.2021 - 04.2022
- Communicating with residents regarding account ledgers
- Building relationships with residents
- Collaborating with internal departments to facilitate client need fulfillment
- Resolving complaints and preventing additional issues by improving processes
- Adaptability and strong problem-solving skills
- Ability to collect, track and analyze large amount of data.
Sales and Marketing Associate
Bozzuto
Chicago, Illinois
06.2020 - 11.2021
- Conducting informative and personalized tours that result in new leases
- Converting leads into tours
- Following up with prospects
- Ensure that residents experiences are exceptional
- Generate interest via social media.
Leasing Agent
Dwell Chicago
Chicago, Illinois
02.2020 - 06.2020
- Conducted all functions necessary to close the sale, including generating new leads and conducting tours
- Marketed the brand to increase online and in-person traffic
- Assisted prospective residents in identifying living and apartment needs
- Leasing and marketing of vacant and upcoming apartments.
Leasing Professional
Greystar
Chicago, Illinois
01.2018 - 01.2020
- Performed leasing, marketing, customer service and administrative duties
- Leasing and marketing of vacant and upcoming apartments
- Completed all leasing paperwork
- Compiled and processed applications for approval
- Walked apartments and reported all necessary improvements
Education
Governor's State University
01.2021
Northeastern Illinois University
01.2019
Associates Degree - Communication/Business
Morton College
01.2018
Skills
- Document Management
- Staff Supervision
- Consulting
- Project Management
- Financial Management
- Event Planning
- Correspondence and Reports
- Schedule Management
Accomplishments
- Nominated Leasing Agent of the Year in 2021
- Operating Principles Champion Award in 2023
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Operations Coordinator
Specialist Staffing Group
05.2023 - Current
Resident Accounts Manager
Bozzuto
11.2021 - 04.2022
Sales and Marketing Associate
Bozzuto
06.2020 - 11.2021
Leasing Agent
Dwell Chicago
02.2020 - 06.2020
Leasing Professional
Greystar
01.2018 - 01.2020
Governor's State University
Northeastern Illinois University
Associates Degree - Communication/Business
Morton College
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