CYNTHIA RAMIREZ
Miami,FL
Summary
Dynamic Customer Service Representative with proven expertise in complaint resolution and customer satisfaction enhancement, honed at WALGREENS CORPORATE. Skilled in Microsoft Excel and maintaining professionalism under pressure, I have significantly contributed to increased loyalty and repeat business. Adept at leveraging call center experience to exceed customer expectations and achieve company goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
WALGREENS CORPORATE
06.2018 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed Emails in a timely and efficient manner.
Customer Service Representative
TACO BELL CORPORATE
04.2015 - 06.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Miami Beach Senior High School
Miami Beach, FL06-1982
Skills
- Customer satisfaction measurement
- Call center experience
- Complaint resolution
- Call center procedures
- Positive and professional
Timeline
Customer Service Representative
WALGREENS CORPORATE
06.2018 - 11.2024
Customer Service Representative
TACO BELL CORPORATE
04.2015 - 06.2016
High School Diploma -
Miami Beach Senior High School
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