Cynthia Ramos
Odessa,TX
Summary
Proactive and detail-oriented professional with extensive experience at the Back Pain Institute of West Texas, excelling in organization and customer relations. Streamlined front desk operations, enhancing efficiency and client satisfaction. Skilled in data entry and adept at multitasking, significantly improved appointment scheduling, contributing to better patient outcomes.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Back Pain Institute of West Texas
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Chiropractor Assistant
Back Pain Institute of West Texas
Odessa, TX
08.2018 - Current
- Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes.
- Established efficient billing practices that minimized errors and expedited payment collection from insurance providers or patients directly.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Demonstrated a strong commitment to patient care by consistently providing high-quality chiropractic assistance and going above and beyond job duties.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Pecos High School
Pecos, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- Schedule management
- Office management
- Spreadsheet tracking
- Front desk operations
- Reception desk management
- Multitasking and prioritization
- Payment processing
Languages
English & Spanish
Full Professional
Timeline
Chiropractor Assistant
Back Pain Institute of West Texas
08.2018 - Current
Receptionist
Back Pain Institute of West Texas
Pecos High School