Summary
Overview
Work History
Education
Skills
hobbies
Languages
Timeline
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CYNTHIA RANGEL

SAN ANTONIO,TX

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using ECW/EMR appointment scheduling system to manage over 500 patients weekly. Organized and accurate in managing patient flow.

Overview

14
14
years of professional experience

Work History

Medical Receptionist

Health Texas Medical Group
09.2019 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Registered and verified patient records before triage with most up-to-date information.
  • Prepared and processed patient referrals and transfer requests.
  • Used computer programs ECW /EMR and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Office Manager

Dr. Eva J. Lopez
06.2009 - 09.2019
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Education

GED -

Phyllis Wheatley High School
San Antonio, TX
03.1995

Medical Assistant Certificate - Medical Assistant

National Education Center
San Antonio, TX
1990

Skills

  • Computer Proficiency
  • Reactions Awareness
  • Medical Report Preparation
  • Taking Client Histories
  • Telephonic Triage
  • EMR Systems
  • Answer Telephones
  • Medical Communications
  • Patient Callbacks
  • Insurance Verification
  • Typing and Filing
  • Scheduling Tests and Procedures
  • Petty Cash Management
  • Co-Payment Collection

hobbies

Volunteering With S.A.P.D. / with Victims of Domestic Violence since 1998

Voulnteering With Bexar County Sherrifs Dept. /VIP ( vounteers in policing) since 2017

Languages

Spanish

Timeline

Medical Receptionist

Health Texas Medical Group
09.2019 - Current

Office Manager

Dr. Eva J. Lopez
06.2009 - 09.2019

GED -

Phyllis Wheatley High School

Medical Assistant Certificate - Medical Assistant

National Education Center

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CYNTHIA RANGEL