Cynthia Amador
Nashville,TN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Vanderbilt Liver & Kidney Transplant Center
09.2023 - Current
- Responsibilities include obtaining medical history, triaging patients, recording patient vitals
- Reconciling patient medication list
- Responding timely and appropriately to tasks assigned
- Giving injections and performing EKGs per physician order
- Reporting any abnormal results to physician immediately
- Maintaining, restocking and cleaning exam rooms
- Responsible for sorting and delegating incoming Rightfax documents and answering patient messages when appropriate
- Working several different in-basket messages and Dr requests daily
- Processed medical records requests
- Maintaining a thorough knowledge and implementation of HIPAA compliance to ensure data confidentiality and security.
Patient Services Specialist
Vanderbilt Medical Walk-In Clinic
08.2017 - 09.2023
- Responsibilities include managing schedules for 3 different clinics, the Walk-in Clinic, Dermatology and Neurology
- Conducting patient check-in and check-out for all clinics
- Coordinating any follow-up appointments or procedures required for patient
- Scheduling appointments, procedures or surgery through clinical communication or direct request
- Providing positive first impressions by utilizing customer service skills
- Ensure all administrative tasks, including referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit
- Training all new employees for 3 different walk-in clinic locations
- Proficient in EPIC
Patient Service Coordinator
Banfield Pet Hospital
08.2020 - 10.2022
- Responsibilities include driving the flow of pets through the hospital,
- Maximizes the productivity of the veterinary medical team
- Ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner.
- Filling prescriptions, weighing pets, checking in/out and making follow up appointments.
Patient Services Representative
Midwest Eye Consultants
04.2012 - 07.2016
- Responsibilities include greeting patients, answering telephone
- Research, educate, and monitor patient records to determine the type of quality testing required by using Standards of Care
- Schedule appointments and effectively maintain physician schedule
- Research and determine patients insurance benefits
- Contact insurance companies for patient authorization
- Process patient checkout, gather and enter fees and balance daily receipts
- Data entry of medical history, insurance information, doctor notes
- Ensuring paperwork is in order and scanning all HIPPA forms and claim authorization documents.
Insurance Representative
State Farm
10.2003 - 07.2010
- Responsibilities include Marketing & Sales of Insurance, Daily Bank Deposits, Ordering Office Supplies, cross selling Auto, Life, Fire, and Health as well as State Farm Bank Products
- Assuring client records are up to date and correct, Field Underwriting.
Assistant Manager
Budget Inn
02.2000 - 11.2003
- Responsibilities include corporate billing, accounts receivable, accounting/bookkeeper, front desk duties, customer service, housekeeping and marketing.
Education
Associate of Science in Business Management Hospitality -
Mineral Area College
Park Hills, MO01.2002
Skills
- Specimens collection and processing
- Vital signs monitoring
- Insurance Verification
- Immunization Administration
- Physician support
- Examination Preparation
- HIPAA Compliance
- Medical Terminology
- Medical History Recording
- Anatomy and Physiology Knowledge
- Prioritizing stat orders
- Medical Records Management
Certification
- BLS Certification, American Red Cross, 2023
- Clinical Medical Assistant Certification, NHA, 2023
Focus Group
Member of the Vanderbilt Walk-in Infectious Disease Group
Member of the Customer Service Group
Superuser for new software roll outs
Timeline
Certified Clinical Medical Assistant
Vanderbilt Liver & Kidney Transplant Center
09.2023 - Current
Patient Service Coordinator
Banfield Pet Hospital
08.2020 - 10.2022
Patient Services Specialist
Vanderbilt Medical Walk-In Clinic
08.2017 - 09.2023
Patient Services Representative
Midwest Eye Consultants
04.2012 - 07.2016
Insurance Representative
State Farm
10.2003 - 07.2010
Assistant Manager
Budget Inn
02.2000 - 11.2003
Associate of Science in Business Management Hospitality -
Mineral Area College
- BLS Certification, American Red Cross, 2023
- Clinical Medical Assistant Certification, NHA, 2023
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